Senior Product Manager-Trust
- Lehi, UT, USA
Ancestry is currently seeking a product leader focused on designing customer facing workflows and controls that build trust between Ancestry and our customers. To build customer trust, you will drive a creative process to define and develop a portfolio of features that enable customers to have full visibility and control into their data and how it is being used on the Ancestry platform. This position reports to our Director of Product - Customer Trust, and will be based in our Lehi, UT office.
What you will do
Define a feature roadmap to accelerate and deepen how Ancestry will build trust with its customers
Drive feature development and new innovations that delight customers and enable rich, frictionless management of customer’s identity and lifecycle
Become a domain expert on customer trust and privacy concerns around DNA and Family History data
Establish a framework to help customers easily understand and consent to how their data is and will be used
Identify opportunities to study user interactions and leverage data to reduce friction of high trust tasks, features, and workflows
Build strong working relationships and fundamental alignment with peers in Design, Engineering, Legal, and Marketing
Define and communicate clear success criteria for apps and features
Establish a robust framework for A/B or multivariate testing
Work with PR, Marketing, Legal/Privacy, and Member Services to manage feature launches E2E
Who you are
5+ years of relevant work experience in full stack consumer experience with 3 years in consumer product management focused on trust and/or privacy preferred
Experience delivering innovative product related to customer identity and lifecycle management
Deep understanding of front and back end development to define features at both the UX and API levels
Strong writing skills to clearly articulate a vision / objectives and influence others towards them
Fluent in the language and methods of a fast paced and data driven culture
Obsessed with customer understanding and measurable success
Effective communications skills, presentation techniques, meeting mechanics, and team building skills
Bachelor’s degree, preferably in STEM or economics; MBA preferred
Working for Ancestry.com
Ancestry.com is a profitable, growing company with a positive, high-energy environment. Together, our dedicated teams are harnessing the power of technology and using it to simplify the way people connect with their families and their unique legacies. Our work environment is fast-paced and challenging, but also extremely exciting. You’ll work with a team of passionate, engaged individuals. We offer excellent benefits and a competitive compensation package. For additional information, regarding our benefits and career information, please visit our website at http://ancestry.com/careers
Ancestry.com is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry.com via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry.com. No fee will be paid in the event the candidate is hired by Ancestry.com as a result of the referral or through other means.
All job offers are contingent on a background check screen that complies with applicable law. For San Francisco office candidates, Ancestry will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco's Fair Chance Ordinance.
ll your information will be kept confidential according to EEO guidelines.