Associate Systems Administrator

  • Salt Lake City, UT, USA
  • Full-time

Job Description

Ancestry is looking for an Associate Systems Administrator to join our AncestryProGenealogists team. The AncestryProGenealogists team is our professional research team that helps clients accomplish their family history research. AncestryProGenealogists helps individuals discover their past via this client work and consists of Genealogists at every level who do the research utilizing a number of different systems. As an Associate Systems Administrator on the AncestryProGenealogists team you will help maintain internal systems and support our researchers in the use of those internal systems. This is a job that will require to be consistently and constantly on the ball and utilize your systems admin knowledge to inform and train researchers on those systems and products.  

What You’ll Do:

  • Maintain Internal Systems in use at our AncestryProGenealogists.

    • We utilize: Box (cloud content management platform), Smartsheet, (Enterprise Resource planning: Hour tracking system), DocuSign, Freshservice, Lucid Chart, Microsoft Office Suite, Calendly, Qualtrics, Zoom (video chat platform)

  • Help support, train, guide, communicate etc… the non-tech individuals on the use of those internal systems and products.

  • Troubleshoot and solve process challenges with our systems and systems maintenance.

  • Continually foster current relationships cross functionally with AncestryProGenealogists and build new relationships as needed.


Who You Are:

  • 1-2 years of experience working with and maintaining tools’ account managers

  • Bachelor’s degree

  • Problem-Solver with a creative ability to formulate solutions

  • Great Communicator with an ability to speak non-tech language to users

  • Self-Starter who can work well with high level of autonomy

  • Knowledge of the above systems mentioned is a plus (Box, Smartsheet, DocuSign, Zoom, etc…)

Additional Information

Who We Are:

Ancestry is a cutting-edge tech company with a very human mission: to help every person discover, preserve, and share the story of what lead to them.  Ancestry is the largest provider of family history and personal DNA testing, and we use this powerful combination of information, science and technology to help people uncover their family history and stories that were never possible before. Ancestry’s suite of products includes: AncestryDNA, AncestryProGenealogists, Fold3,, Find a Grave,, and Rootsweb.

For more information on what we do and why you would want to work at Ancestry, visit our careers

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.