Senior Product Manager-Trust
- San Francisco, CA, USA
Ancestry is currently seeking a product leader focused on designing customer facing workflows and controls that build trust between Ancestry and our customers. To build customer trust, you will drive a creative process to define and develop a portfolio of features that enable customers to have full visibility and control into their data and how it is being used on the Ancestry platform. This position reports to our Sr. Manager of Product - Customer Trust, and will be based in our Lehi, UT office.
What you will do
Define a feature roadmap to accelerate and deepen how Ancestry will build trust with its customers
Drive feature development and new innovations that delight customers and enable rich, frictionless management of customer’s identity and lifecycle
Become a domain expert on customer trust and privacy concerns around DNA and Family History data
Establish a framework to help customers easily understand and consent to how their data is and will be used
Identify opportunities to study user interactions and leverage data to reduce friction of high trust tasks, features, and workflows
Build strong working relationships and fundamental alignment with peers in Design, Engineering, Legal, and Marketing
Define and communicate clear success criteria for apps and features
Establish a robust framework for A/B or multivariate testing
Work with PR, Marketing, Legal/Privacy, and Member Services to manage feature launches E2E
Who you are
5+ years of relevant work experience in full stack consumer experience with 3 years in consumer product management focused on trust and/or privacy preferred
Experience delivering innovative product related to customer identity and lifecycle management
Deep understanding of front and back end development to define features at both the UX and API levels
Strong writing skills to clearly articulate a vision / objectives and influence others towards them
Fluent in the language and methods of a fast paced and data driven culture
Obsessed with customer understanding and measurable success
Effective communications skills, presentation techniques, meeting mechanics, and team building skills
Bachelor’s degree, preferably in STEM or economics; MBA preferred
We’re a cutting-edge tech company with a very human mission—to help every person discover, preserve, and share the story of what led to them. Combining the rich information in family trees and historical records with the genetic details revealed in DNA, we create unique experiences that give people a new understanding of their lives, because connecting all the pieces of our family story can give us the deepest sense of who we are.
For more information on what we do and why you would want to work at Ancestry, visit our careers page:www.workforancestry.com
Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means .
Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.
Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, and medical conditions related thereto), sexual orientation, gender, gender identity and expression, age (40 and older), mental or physical disability (including HIV and AIDS), medical condition (cancer and genetic characteristics), veteran status, citizenship, marital status, genetic information, or any other basis that is prohibited by applicable law. The Company also makes reasonable accommodations to applicants or employees with qualifying disabilities who request them and who otherwise meet the requirements of applicable law. If you would like to request an accommodation during the application process, please contact our Director of Recruiting.
All job offers are contingent on a background check screen that complies with applicable law. For San Francisco office candidates, Ancestry will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco's Fair Chance Ordinance.