Sr. Director, UX & Design

  • San Francisco, CA, us
  • Full-time

Company Description

Location either San Francisco (Preferable) or Lehi, Utah

Ancestry is the world's largest online resource for family history. We have helped pioneer the market for online family history research, taking a pursuit that was expensive and time-consuming and making it easy, affordable and accessible to anyone with an interest in their family history. The foundation of our service is an extensive collection of billions of historical records that we have digitized, indexed and put online over the past 17 years. These digital records and documents, combined with our proprietary online search technologies, tools and collaboration features, have enabled our more than two million subscribers to create over 16 billion historical records, along with millions of DNA results to make meaningful discoveries about the lives of their ancestors.   

With over 1,400 employees around the world, we are known for our cutting-edge technology, phenomenal innovation, and offer a compelling and rewarding workplace where you will thrive. We seek out passionate people to join our mission of helping people discover, preserve and share their family history. We invite you to explore and discover the many opportunities that await you at Ancestry.

Job Description

Leading a team of  UX designers, your primary responsibility will be to invent and consider the value of highly engaging and informative interactions that present complex concepts in accessible, jargon-free, and compelling manner to new and existing customers. As hands-on leader, you will be comfortable shifting between strategic discussions and polishing designs. The perfect person for this role is a collaborative, curious, business-savvy UX & Design leader who derives satisfaction from delivering customer value in a dynamic, fast-moving field like consumer genomics.

Responsibilities

  • Form a clear and insightful understanding of our customers' needs

  • Identify UX opportunities and challenges that exist

  • Attract, recruit, retain, and develop UX & Design talent

  • Create an environment that fosters high quality output, and team collaboration

  • Facilitate strategy and ideation sessions to bring together the perspectives of all practice groups while keeping the needs of the customer at the center

  • High level sketching and collaborative concepting

  • Work cross functionally to help identify requirements to shape and prioritize feature sets

  • Design and validate user interfaces and experiences for websites and apps initially,  as well as voice-first experiences and AR/VR over time

  • Facilitate usability studies, field studies and contextual inquiry, expert evaluations, brainstorming sessions, and other UX & Design methodologies

 

Qualifications

Attributes

  • Ability to take ideas from initial concept(s) into execution

  • Strong desire to create truly exceptional human-centered experiences

  • Balances and appreciates both the qualitative and quantitative sides of UX & Design

  • Great communication skills - able to present work and findings to internal and external stakeholders, as well as vendors

  • Continuously driven to sharpen and broaden skills, aiming always for greatness

  • Ability to solve problems collaboratively with a growing team

  • Ability to execute independently and make strong recommendations when necessary

  • Strategic thinking coupled with caring attention to detail

  • Balanced decision-making grounded on critical thinking, logic, analytical skills, and ethics

  • Ability to meet tight deadlines and manage ambiguity in an ever-changing landscape

  • Ability to see other points of view and diplomatically hash out how to move forward           

    Required

  • 10-plus years experience in UX & Design, with experience managing senior, mid-level and junior team members

  • Demonstrated experience as people manager with the ability to attract, recruit, retain, and develop creative talent

  • Expert knowledge of human-centered design principles and research methods

  • Excellent knowledge of usability, accessibility and industry standards

  • Solid communication skills; ability to listen, present, and sell through ideas both internally and directly to executive level client stakeholders

  • Candidate must be open to travel as needed​​​​​​

    Desired

  • Life Sciences, Genomics and/or Healthcare experience a plus

  • Working understanding of interactive front-end technologies, responsive web design, and browser/platform constraints

  •  

Additional Information

Working for Ancestry

Ancestry is a profitable, growing company with a positive, high-energy environment. Together, our dedicated teams are harnessing the power of technology and using it to simplify the way people connect with their families and their unique legacies. Our work environment is exciting and challenging, but we also like to have some fun in between all the hard work!

More about the company

Ancestry is the world's largest online resource for family history. We have helped pioneer the market for online family history research, taking a pursuit that was expensive and time-consuming and making it easy, affordable and accessible to anyone with an interest in their family history. The foundation of our service is an extensive collection of billions of historical records that we have digitized, indexed and put online over the past 20 years. These digital records and documents, combined with our proprietary online search technologies, tools and collaboration features, have enabled our more than two million subscribers to create nearly 70 million family trees that contain nearly 6 billion profiles, make meaningful discoveries about the lives of their ancestors.

With over 1,400 employees around the world, we are known for our cutting-edge technology, phenomenal innovation, and offer a compelling and rewarding workplace where you will thrive. We seek out passionate people to join our mission of helping people discover, preserve and share their family history. We invite you to explore and discover the many opportunities that await you at Ancestry. For additional information please visit our website at http://ancestry.com/careers. 

Ancestry Inc. is interested in you and we are dedicated to building a diverse workforce with equal opportunities for employment.
 

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