UX Research, Intern

  • San Francisco, CA, USA
  • Intern

Company Description

It takes customer obsession to pioneer and focus on what matters most, to tackle challenges, break through boundaries to create change, to stay on the cutting edge, and pioneer relentlessly. We are looking for the next generation of talent to drive the business, grow our people, and put the customer before all else.

Our culture empowers journeys of personal discovery, giving you the freedom to participate in impactful projects and explore the intersections of our businesses: technology, data science, DNA science, product, design, marketing, legal, and more. We’re looking for innovative minds, diverse ideas, and for students interested in connecting personal discoveries and technology. Our interns enjoy mentorship and experience challenging work while receiving fantastic pay, fully-paid temporary housing, and having a fun captivating experience—we have it all. Oh, and did we mention the possibility of full-time employment once you graduate?

Job Description

Ancestry seeks a highly motivated, internet-savvy UX Research, intern to join our team. The User Experience Research team works closely with designers, product managers and developers to deliver compelling experiences that are deeply rooted in our customers’ needs. We guide Ancestry’s product strategy by delivering rich and strategic insights arrived at through a wide range of research strategies and methods. We are deep thinkers, always investigating new and intriguing ways of understanding and evaluating the values, behaviors and motivations of our customers. Our team also possesses strong knowledge of the business and operational needs of our organization, which influences how we work and what we deliver. As a UX Research Intern on the UX Research team you will help coordinate, plan, conduct, synthesize, and communicate research and insights.

What You’ll Do:

  • Partner with senior researchers to develop research plans for usability, generative and exploratory research studies
  • Recruit participants and help manage participant logistics including screening, scheduling, participant communications, managing incentives, and more
  • Conduct a wide variety of studies ranging from usability testing to generative and exploratory research  
  • Collaborate with experienced researchers to synthesize and analyze research data in order to provide internal stakeholders with strategic and actionable insights
  • Explore and test new digital and analog research methods and tools
  • Visualize and communicate research findings to internal stakeholders
  • Teach us a thing or two about what you know!


Who You Are:

  • Currently pursuing a bachelor’s, master’s or Ph.D. level degree
  • Must be currently enrolled in a university and graduating after Summer 2019
  • Effective written and verbal communication skills
  • Excellent interpersonal skills and a collaborative mindset
  • Highly organized and detail-oriented, ability to manage multiple projects and deadlines at once
  • Some coursework or experience in qualitative and/or quantitative research
  • Nice to have: some experience with visual design
  • Nice to have: pursuing a degree in design, social sciences, psychology, or human computer interaction a plus!

For more information on what we do and to apply to open Ancestry internships, visit our careers page: https://www.ancestry.com/corporate/careers/search-jobs/department/internships

Additional Information

Ancestry, the global leader in family history and consumer genomics, harnesses the information found in family trees, historical records, and DNA to help people gain a new level of understanding about their lives. Ancestry has more than three million paying subscribers across its core Ancestry websites with an extensive collection of over 10 billion digitized historical records and has sold over 14 million AncestryDNA kits to date. Since 1996, users have created over 100 million family trees and 11 billion ancestor profiles on the Ancestry flagship site and its affiliated international websites. Ancestry offers a suite of family history products and services including AncestryDNA, Archives, AncestryProGenealogists, Newspapers.com and Fold3. AncestryDNA is owned and operated by Ancestry.com DNA, LLC, a subsidiary of Ancestry.com Holdings LLC.

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.

Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, and medical conditions related thereto), sexual orientation, gender, gender identity and expression, age (40 and older), mental or physical disability (including HIV and AIDS), medical condition (cancer and genetic characteristics), veteran status, citizenship, marital status, genetic information, or any other basis that is prohibited by applicable law.   The Company also makes reasonable accommodations to applicants or employees with qualifying disabilities who request them and who otherwise meet the requirements of applicable law.  If you would like to request an accommodation during the application process, please contact our Director of Recruiting. 

All job offers are contingent on a background check screen that complies with applicable law.  For San Francisco office candidates, Ancestry will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco's Fair Chance Ordinance.