Senior Manager, Consumer Insights, Health

  • San Francisco, CA, USA
  • Full-time

Company Description

When you join Ancestry, you join our family tree. Backed by history, science, and technology, we’re creating a new world of connection, innovation, and understanding. Whether it’s reuniting long-lost relatives through DNA or unearthing new family stories from historical records, Ancestry empowers life-changing experiences. With over 10 billion digitized historical records, 100 million family trees, and 14 million DNA kits sold, Ancestry is bringing the power of personal discovery to people around the world.

Job Description

Ancestry is seeking an experienced Senior Manager of Consumer Insights who is passionate about driving business growth through deep consumer and market understanding and fueling a customer-driven company culture. This person will develop and lead our Health and Wellness research practice to shape the thinking on growth opportunities. This position reports to the VP of Consumer Insights and is based in San Francisco, CA (near Oracle Ballpark and one block from CalTrain).

What you will do:

  • Drive an integrated market research strategy and plan to proactively provide a comprehensive view of Ancestry’s Health and Wellness opportunities - potential customers, markets, and business models.

  • Develop and synthesize insights into frameworks that inform brand strategy and drive key business decisions across product and marketing.

  • Manage all aspects of primary research, including partnering with key stakeholders to frame problems, designing research methodologies, implementing high-quality data collection, and analyzing results.

  • Translate research findings into clear and actionable insights through thoughtful data collection, in-depth analysis, sharp observations, smart story-telling, and compelling presentations.

  • Present and evangelize results and recommendations to teams and executive staff.


  • 5+ years of consumer-focused market research experience on the client or vendor side, preferably with some experience in Health or Health & Wellness related online services, e-commerce, mobile applications, and/or packaged goods.

  • Proven track record of framing ambiguous problems and creatively leveraging research methods to answer difficult questions.

  • Broad and deep research experience across qualitative and quantitative methods(e.g. market segmentation, brand tracking, packaging research, concept testing, market sizing, forecasting, pricing, NPS/customer satisfaction, syndicated data analysis, ethnographic research, etc.)

  • Strong quantitative analysis skills and proficient in statistics

  • Mastery of survey theory with hands-on experience using well-known survey and analysis tools such as Qualtrics, MarketSight, etc.

  • Experience evaluating, influencing cross-functionally and at all levels of the organization, and inspiring advertising creative strategies

  • Top-notch writing, communication, and presentation skills

  • Proactive, self-starter attitude; comfortable with ambiguity and balancing multiple priorities/needs

  • Demonstrated team player mentality - ability to work effectively across multiple projects and teams.

  • Bachelor degree from an accredited university. Concentration in market research, statistics, math, economics, psychology, business or a similarly relevant field of study; graduate degree a plus

Additional Information

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.

Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy,  sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law.   In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.

All job offers are contingent on a background check screen that complies with applicable law.  For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.