Asure Software, Inc. (NASDAQ:ASUR), headquartered in Austin, Texas, offers intuitive and innovative technologies that enable companies of all sizes and complexities to operate more efficiently. The company ensures a high-performing work environment by integrating its "keep it simple" solutions and expertise to more than 7,000 clients worldwide. Asure Software's suite of solutions range from HCM workforce management solutions, time and attendance to workspace asset optimization and meeting room management solutions. For more information, please visit http://www.asuresoftware.com.

The Payroll / HCM  Account Manager OWNS THE RELATIONSHIP WITH THE CUSTOMER and serves as the primary customer interface. The Account Manager is responsible for the ongoing relationship with customers, senior management and development, providing product and compliance knowledge and support, and is the primary supplier interface for expanded products and services. The Account Manager ensures that all members of the organization who support the client meet their commitment to provide service excellence. 

• Advocacy for, and primary ownership of, the customer to ensure the Company is serving the interests of the client, thereby ensuring client satisfaction and promoting client retention. Schedule regular conference calls with client to ensure satisfaction. Include key management team members on periodic meetings with key clients.
• Provide technical/functional support to existing customers, including troubleshooting and delivering high-quality resolution for advanced product features and benefits, future direction of product and overall Asure solutions
• Consultation on system functionality
• Diagnosis of client/system issues/requests submitted to the Company
• Coordinate resources to complete projects, data mapping, testing, analytical and design skill
• Ensure time commitments are met by all internal staff who service the client. 
•  Identify opportunities to improve service to client and to increase revenue opportunities for the business through proactive cross-selling, account awareness, and sound relationship management.
• Serve as back-up to other Account Managers and Implementation Manager by responding to their telephone calls from clients, emails, or other forms of communication. 
• Escalate client services issues to management as necessary.
• Advise clients of issues, as they arise, that may affect the level of customer service provided to clients and/or participants.
• Act as liaison between all internal business partners on behalf of the client.

• Bachelors Degree preferred
• 2-5 years of prior experience in Payroll, Benefits and Customer Service Experience
• Strong analytic, time management and multi-tasking skills to effectively handle projects in a fast paced, high volume and deadline intensive environment
• Excellent communication skills both verbal and written, with the ability to influence and act as consultant to the client
  

Our mission:

To deliver innovative technology with the passion to empower every client's workplace and the commitment to make their workdays easier.

Core values:

1. Innovate. Create. Dream big. Aim high.
2. Delight the client every day.
3. Have fun and be passionate in what we do.
4. Commit to excellence in every interactions with respect, honesty & integrity.

Benefits working for Asure Software

• Fun culture
• Competitive salary
• Full benefits including health, dental, vision, HRA, FSA, company paid Life, ADD, STD & LTD
• 401k Matching
• Flex schedules
• Gym membership reimbursement
• Generous PTO and Holiday time off

We are an equal opportunity employer.