Help Desk Technician

  • Alpharetta, GA
  • Full-time

Company Description

Avenger Engineering was formed by industry leaders whose previous experience in telecommunications left them with one clear goal in mind: To rid wireless carriers and vendors of the problems that hampered their ability to effectively compete in the marketplace. Over a decade later, our staff has proven time and again that performing cutting edge work, while maintaining a distinct focus on our customer’s needs, produces the top-of-the-line results wireless carriers and vendors can use to stay competitive. 

Job Description

GENERAL FUNCTION:

Hardware and software support for end users throughout the company. 

DUTIES & RESPONSIBILITIES:

•Monitor and Resolve Help Desk Requests
•Facilitate PC desktop and end-user support
•Workstation PC Setup, deployment & inventory
•Desktop Hardware Maintenance
•User account creation/maintenance
•New user deployment and moves
•VoIP Telephone system - user administration
•Other computer related tasks

Qualifications

SKILLS & REQUIREMENTS:

The following skills, knowledge and experience are required for this position unless noted otherwise:

•Exceptional ability to troubleshoot technology problems specific to the desktop PC, laptops and thin clients.
•Extensive knowledge of Windows XP O/S
•MS Office suite and Outlook 2010
•PC hardware and troubleshooting or fault identification
•Voice and data communication cabling and equipment
•Remote Desktop Client and Remote Assistance
•2 or more years experience with MS Windows 7
•Microsoft Active Directory basic administration
•Batch scripting and DOS Windows command line
•PC Imaging Tools skills
•Database technologies knowledge
•Networking fundamentals knowledge

•Strong time management skills

Additional Information

Avenger Engineering is an Equal Opportunity Employer. Pre-employment drug screening and criminal background check required.

Only candidates whose profiles closely match requirements will be contacted during this search.

All your information will be kept confidential according to EEO guidelines.