Junior Postsales Agent (paid internship / Italian natives)

Company Description

Budget Places is one of the leading online global accommodation providers, and with accommodation in over 1,500 cities, we partner with over 10,000 hotels, and process 25,000 reservations per month, and 70,000 room nights per month. As a fast-growing international company, we are looking for a Junior Postsales Agent (Trainee) to join us in the next phase of our exciting journey. Working as part of a dynamic, specialised and diverse team with a strong entrepreneurial spirit, this role is based in our Head Office in Barcelona.

Job Description

Main Responsibilities:

• Communication by phone and email with hoteliers and be their problem solver

• Follow up on cancellations, over bookings and guest complaints

• Improve commercial relationship with the hoteliers

• Assist Customer Service Task Force Team where needed


Period: 5-12 months starting NOVEMBER 2016

8 hours: 9.00 -6.00 ( 1h lunch break)

Qualifications

Skills requirements:

Bachelor or Master Degree student - University Agreement required

• Multilingual profile: native Italian + fluent English (+ 1 European language)

• Experience in front office is a plus.

• Organized- ideal candidate will handle a large volume of data and many different software.

• Computer savvy: comfortable with MS.Office package and Gmail (Gdocs, Gcalendar, Gsites)

• Self motivation and teamwork are expected.


Entry Level position: No experience required

Additional Information

What we offer:

Salary (net): 400 euro/month

+ Extra 1 day off per month

  • Working hard while having fun: a gorgeous office with a lovely terrace, equipped kitchen spaces, social room…
  • • Fresh fruit at the office every day

    • Young and multicultural environment

  • Multicultural young environment and modern open offices