This established global retail brand seek an experienced Customer Service Supervisor to join them.

In this role you will be responsible for managing the day-to-day customer service operation of a key area of the business whilst ensuring a high standard of service is provided at all times.

Reporting to the UK Sales Director, main duties will include:

• Managing the internal Customer Service Team to maximise sales revenue and service standards
• Championing the CRM system ensuring required standards are achieved by all users
• Managing the teams administration process to maintain excellent communication, flow of information and accurate processing of orders
• Reporting accurately on sales revenue, service levels, customer/stock issues etc.
• Supporting the team’s continuous development through KPI and target setting, regular performance reviews, coaching and managing poor performance where necessary

• Previous experience in managing a customer service team (preferably in a consumer products environment)
• Strong sales administration background with an excellent telephone manner
• Experience of CRM systems and a working knowledge of IT software packages including Microsoft Office programmes, order entry and inventory systems
• Excellent communication skills and the ability to build professional relationships both internally and externally
• Experience disciplining team members

This is a full time position with a salary of £22,000 - £30,000 depending on experience. For more information about the role, please contact Coco on 01604 779071 or [email protected]