Jr. Help Desk Specialist

  • Upper Marlboro, MD
  • Full-time

Company Description

The Net America Corporation is a Woman-owned firm specializing in IT/Software Engineering & Development, Organizational & Program Management, Multichannel Contact Centers & Help Desk Services, Peer Review & Grants Management, and Conference & Logistics Support.

Job Description

Responsible for providing Help Desk support to users either remotely or desk side, troubleshooting hardware and software and utilizing customer service and spoken communications skills.





A+ Certification

3 - 5 years solid IT Support Experience

Minimal of 2 years In Bound Call Center experience

Minimal of 2 years Office 2010 and Office 2013 support

Minimal of 2 years Windows 7 support


Prefer some experience with Office 365 and OWA

Knowledge of Remedy Ticketing System is a plus

Supporting Apple Products is a plus

Apple Mac Support Technician Certification BIG plus

Additional Information

Please include your salary requirements in your cover letter. Resumes will be reviewed as soon as received. 


The Net. America Corporation offers a generous comprehensive benefits package. The Net. America Corporation is an Equal Opportunity Employer.
All information will be kept confidential according to EEO guidelines.