Full-Time Online Communication Specialist

  • Full-time

Company Description

eCommerce Outdoors is a premier and rapidly growing multi-channel retail and direct marketing company, which sells outdoor recreational products to help people have fun and pursue their leisure time activities. We recognize that building our business with the right people will enable us to continue our success. You'll find a commitment to customer service, a passion for the products we sell, and an emphasis on treating each other with dignity and respect. Our associates pursue their outdoor recreational activities with the same passion as they help our customers to pursue their outdoor interests.

Job Description

Primary Duties Include:

• Accept incoming communication from our customers through various online forums

• Respond to questions posted on various online forums

• Make purchasing recommendations to potential customers on online forums

• Promote various eCommerce Outdoors channels on online forums

• Promote TackleDirect and other eCommerce Outdoors channels through Social Media

• Respond to customers through Social Media

• Make outbound calls and emails to assist our customers

• Notify manager of trends or any issues that arise.

• Participate in special projects and perform other duties as assigned.

• Perform various assigned tasks as required by your manager.


Qualifications


I. Intellectual Requirements


  •   Knowledge of Fishing Industry and Fishing Products required!! 
  • Experience with writing about fishing and fishing technicques
  • Needs to be willing to have open dialogue with customers as it pertains to love of fishing, traveling to fish, fishing techniques, customer service

• High school diploma required

• Ability to read and write English on an advanced level

• Advanced Knowledge about Social Media

• 1 year of previous Customer Service Experience

• Knowledge of Marine Supplies & Boating Electronics is a plus, but not required

• Ability to keep customer information confidential

• Ability to provide world class customer service under pressure in a high paced environment. 

• Computer skills and knowledge Microsoft Office suite. 

• Bilingual capabilities is a plus, but not required. 



II. Physical requirements


• Ability to sit for extended periods of time without standing

• Ability to type on a keyboard


Additional Requirements:

• Position requires 40 hours per week across 5 working days, weekends may be scheduled as needed

• Must be available to work during the hours of operation which are 8:00am – 6:00pm, Monday to Saturday 


Additional Information

This position is available for immediate placement after successfully applying for and passing our candidate screening process, which may include background checks, checking references and multiple interviews. Compensation will be commensurate with your experience and proven ability.