Ebates is a profitable, high growth e-commerce company based in San Francisco. We are the most popular meta-loyalty program in the world that gives consumers cash back rewards and great deals for starting their online shopping with us. We are part of the Rakuten family of companies. Rakuten is the “Amazon of Japan”, and a very progressive company providing Ebates with substantial capital, access to great technology, and access to international markets. We're always interested in meeting talented individuals interested in helping us change the way the world shops.

Ebates offers a casual but fast paced environment where creativity and effective teamwork and collaboration are rewarded. We are passionate about changing the way people shop online and providing the best possible customer experience - not to mention cash back on every purchase, with no strings attached. In 2014, members spent over $3 billion on Ebates' websites and since the inception of the company, have earned over $300 million in cash back. During the peak days of 2014, 5% of online shopping went through Ebates!

Check us out on The Muse to learn about our culture and cool work environment: https://www.themuse.com/companies/ebates 

This position is responsible for providing a variety of customer services to online shoppers

through application of knowledge of our organization, its services and products while using

patience, professionalism and positivity. Resolve problems by clarifying customers’ requests,

questions and complaints, frequently requiring analysis of situations to determine best use of

resources. Maintain customer records by updating account information.

Job Responsibilities

• Review support requests and clarify customer complaints.
• Determine cause of problems.
• Update customer accounts and records according to customer issues.
• Select and explain the best solutions to solve problems.
• Communicate with the team and others in the company to solve problems as needed.
• Expedite corrections or adjustments.
• Follow-up to ensure resolutions.
• Answer and resolve customer phone calls and document summary notes about calls.
• Recognize, document and alert manager of trends.
• Recommend process improvements.
• Provide on-the-job training for new employees.

Education

• High School Diploma or Equivalent required
• Bachelor’s Degree or Equivalent preferred

Experience

• 2-3 years customer service experience required
• Experience using customer relationship management (CRM) software preferable
• Customer service experience in the high tech/internet industry preferred

Skills

• Working knowledge of computer systems, email programs, and internet navigation
• Ability to respond to customer inquiries with a high degree of professionalism and accuracy
• Excellent communication skills, both verbal and written
• Proficient problem solving ability
• Strong word processing and typing skills
• Ability to organize and prioritize multiple tasks
• Accuracy with language and numbers
• Working knowledge of MS Word and Excel
• Persistence, determination, and a firm but friendly manner

Note: Direct candidates only. No third parties