Client Success Manager
- Full-time
Company Description
Job Description
The Client Success Manager/Program Manager’s primary responsibility is to:
- Provide thought leadership and effectively communicate the EcoVadis vision for Sustainable Supply Management;
- Drive effective implementation strategies of the EcoVadis solution within a portfolio of key Accounts;
- Closely monitor customers’ implementation success and grow EcoVadis sales within the accounts;
- Act as a key facilitator between Customer and EcoVadis delivery teams;
- Improve customer satisfaction by appropriate escalation of issues leading to resolution of problems.
Duties and Responsibilities:
- Builds relationships with key buying influencers across the management (CPO, CSR VP, Project Manager);
- Ensures effective roll outs within existing client base - high level program management;
- Drives Change Management to integrate EcoVadis ratings in customers’ procurement processes (e.g. RFP’s, SRM, Qualification);
- Identifies opportunities for expanding usage and obtains customer advocacy;
- Create powerful visual presentations and winning proposals for additional services;
- Teamwork and best practices sharing to contribute to the development of EcoVadis service offering support for Account Executives business development efforts.
Qualifications
- Successful Customer Management experience with large accounts acquired in fast paced environment.
- Fluency in English, Spanish will be a real plus
- Procurement experience preferred (either consulting or software)
- 6+ years of experience in sales or consulting roles (Preferably B2B)
- Bachelor's Degree required.
- Ability to work well in an international and multicultural environment.
- Self-driven and team player.
- International exposure.
Additional Information
Where: Based in the WeWork space on 42nd Street in midtown Manhattan
When: As soon as possible
Full time contract
Are you interested? Please apply directly online by clicking on the link below.
In return for your expertise and energy, we offer challenge, opportunities, a salary aligned with experience and a casual environment.
For more information about EcoVadis please visit our site: www.ecovadis.com
Keywords: Sales Executive; Key Account Manager; Program Manager; Project Management; Customer Relationship; CSR; Sustainability; Client Manager.
EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.