Air Import Assistant

  • Full-time

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

  • Ensure smooth and timely freight process flow.
  • Ensure accurate and timely data entry into our operating system.
  • Track and trace Air Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.
  • Use and update expo. Workboard.
  • Ensure timely delivery of freight to customers for Import shipments.
  • Ensure documents are timely sent to customer or broker for customs purposes.
  • Ensure accurate and timely client and vendors billing.
  • Interact with our customers in arranging their international shipments, meeting customer service standards.
  • Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others).
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Ensure all customers standard operating procedures are followed and updated in the DLSOP.
  • Meet KPI standards, as per the company’s procedures.
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Meets company standards of 52 hours training per year per employee.
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 

Qualifications

Skills:

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word).
  • Intermediate English.

 Behaviors:

  • Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Additional Information

Expeditors offers excellent benefits

  • Health Plan: Medical and Dental 
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

All your information will be kept confidential according to our policies.

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