“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Scope of Position  

The LAS Operations Agent will be responsible for daily operating functions associated with Expeditors linehaul unloading/loading, system processing, billing, and customer service functions.  

Major Duties and Responsibilities

• Provide weekend coverage for cartage operation
• Oversee linehaul handoff each night and ensure all linked files get loaded onto trucks
• Ensure precalls are made to specific accounts
• Quote and follow up on shipment requests
• Daily invoicing and rate accuracy auditing
• Forklift certified
• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace TRANSCON Files and reporting
• Use export TRANSCON Workflow on daily basis
• Ensure accurate and timely client and vendors billing.
• Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
• Contribute to maintain good relationships with suppliers
• Meet compliance at all times to regulations internal and external in accordance with government regulations.
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the SOP’s
• Meet KPI standards in accordance with the Company’s procedures
• Network communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 
• Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Customer Relationships

• Build rapport within Expeditors and externally with customers
• Provide friendly & helpful customer service in all forms of communication to customers, and other Expeditors branches

Service Provider Management

• Meet regularly with service providers and set clear service expectations and feedback
• Monitor KPI’s with service providers including DLV and POD

Peer Positions:  Transcon Agent

Reporting Structure:    LAS Operations Manager

Special Notes: This current job description is not limited to the items listed above

Qualifications

• Forklift Certified
• Availability for Weekends
• Basic Word, Excel, Microsoft Outlook knowledge
• Must pass a background check

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.