Air Import Agent
- Full-time
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
Job Description
Scope of Position:
Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Air Import department.
Major Duties and Responsibilities:
- Ensure accurate and timely data entry into our operating system
- Ensure timely delivery and billing of freight to customers for Import shipments
- Interact with our customers in arranging their international shipments, meeting customer service standards thus maintaining a strong relationship with them
- Meet compliance at all times to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements
- Understand department process flow and constantly look for areas to improve efficiency
- Accurate and timely billing
Qualifications
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
- Understanding of air documentation process
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- IATA certification (preferred)
Reporting Structure:
- Air Import Lead Agent, Air Import Supervisor, Air Import Manager
Peer Positions:
- Ocean Import Agent, Transcon Agent
Additional Information
Expeditors offers excellent benefits
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical, Prescription Drug, Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.