“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Scope of position:

Oversee and Execute all aspect of our key account while offering world-class service.

People:

• Act as a mentor to new team members and  displayed ability to work independently with minimal supervision
• Be a role model for all team members and support them with their daily issues.
• Support the Managers/Supervisors in the following areas: Staffing, Vacation request
• Allocate workload within the team to ensure smooth operations during peak activity or staff absence.
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Operations:

• Perform all operations in compliance with the Expeditors Operational Process Standards
• Coordinate daily workflow and manage expectations.
• Assigns duties and examines work for exactness, neatness, and conformance to policies.
• Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders
• Allocate orders for the day. Set and hold the team accountable to daily expectations.
• Audit Small pack and Retail orders to ensure accuracy.
• Act as a liaison between the warehouse and the customer.
• Follow up on all errors. Investigation, Review, disciplinary action if necessary, report to customer.
• Coordinate special last minute request with transportation, operations, and management.
• Day to day department supervision to ensure compliance with internal policies and local regulations
• Timely review of operational reports
• Maintains equipment and assigned areas in a neat, clean, and orderly fashion.
• Completes Annual Physical inventory and Monthly cycle counts.

Customer

• Support the manager and/or the sales department where needed:
• Consistent communication with the customer
• Understand the customer’s needs and plan around their request.
• Report customer feedback to management, including any signs of customer dissatisfaction.

 Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

Culture:

• Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

• Actively take part and promote productivity tools (e.g. process management)
• Be open to implementing new system changes and enhancements with your team. 
• Use system/process improvements and share new suggestions.
• Set the tone for a positive working environment within the team.

Knowledge:

• Expeditors company policies and procedures
• A good understanding of Expeditors’ products, services and systems
• Strong market and competition knowledge
• Knowledge of inventory management

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Good Microsoft Office skills (Excel, Word etc.).
• Pro-active, strong organizational skills.
• Fluent in operational English, both oral and written

 Behaviors:

• Emotional resilience
• Self-reflecting and open to feedback
• Role model of integrity and pride for all employees

Training Requirements:

• Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience:

• Education (preferred level) high school degree
• 2 years related experience and/or training; or equivalent combination of education and experience.

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.