Operations Analyst

  • Edmonton, AB, Canada
  • Full-time

Company Description

Edmonton International Airport is a self-funded, not-for-profit corporation whose mandate is to drive economic prosperity for the Edmonton Region. EIA is Canada’s fastest-growing major airport over the past 10 years, the fifth-busiest airport by passenger traffic and the largest major Canadian airport by land area. EIA offers non-stop connections to more than 60 destinations across Canada, the US, Mexico, the Caribbean and Europe. At EIA you become part of a tightly knit team, working in a supportive environment, dedicated to fulfilling our vision of more flights to more places.

Job Description

With plenty of projects coming down the pipeline and exciting challenges abound it is a great time to join our team.  At Edmonton Airports, we are in search of data-driven solutions that will enable us to work smarter.  We are here to make a notable difference for our passengers and see results transformed into real-life changes.  If you have an affinity for data and are someone who enjoys spending 80% of your time making magic with data in Excel to help drive operational excellence, then we are looking for you!


  • Based on a solid understanding of the operational process, to analyze and develop operational plans and to identify business requirements to support continuous improvement. The analyses are to a large extent based on analysis of large, complex data sets consisting of millions of data points
  • Identifying and implementing efficiencies and process improvements which may pertain to: allocation of infrastructure, staffing, technology/automation, passenger flow and regulatory changes, by working with other process owners and stakeholders
  • Initiating new process evaluation and providing subject matter expertise on new processes and process changes required by facility or passenger routing changes
  • Effectively communicating to all stakeholders to ensure processes are understood and addressing issues as required
  • Utilizing business intelligence tools and other data sources to support operational decision making and program development
  • Develop requirement specifications and participate in procurement processes to acquire new technology



  • Master of Science in Engineering, Economics, Business. Administration or similar
  • Preferably 3 to 5 years’ experience as a consultant or analyst in a large organization
  • Experience with project management is a plus, you may even have a certification of your skills, i.e. PRINCE2, PMP or similar.
  • Well-developed communication skills (both written and verbal) sufficient to explain complex issues in a succinct and plain manner and to adapt writing style in a manner that is suitable and appropriate for people of varied levels of sophistication/comprehension
  • Driven by a desire to make a difference for the business – and understanding that change takes time
  • Skilled at quantitative analysis of large data sets
  • Proven ability to work and make decisions in a complex, technical environment with minimal supervision
  • Ability to diplomatically lead meetings and workshops with stakeholders that may have differing opinions
  • Demonstrated analytical and critical thinking skills to assess and review operational and process flows, demand, constraints and partner requirements
  • You love Excel and Excel loves you – Excel is the tool you will work with most of the time and you must thrive in this environment
  • Solid knowledge of Access is a plus

Additional Information

1 Full-Time, Permanent Position; Poster # 2018-41

REPORTS TO:           Director, Business Intelligence & Corporate Strategy

BAND:                      Band 6 (Included in the bargaining unit)

SALARY:                   $36.39 - $40.36 per hour

POSTING DATE:         October 11, 2018 (Internal/External)

CLOSING DATE:         October 20, 2018 @ 5:00 p.m. (Internal) or until suitable candidate is found (External)