Manager Communications & Creative Services

  • Edmonton, AB, Canada
  • Full-time

Company Description

Edmonton International Airport is a self-funded, not-for-profit corporation whose mandate is to drive economic prosperity for the Edmonton Region. EIA is Canada’s fastest-growing major airport over the past 10 years, the fifth-busiest airport by passenger traffic and the largest major Canadian airport by land area. EIA offers non-stop connections to more than 60 destinations across Canada, the US, Mexico, the Caribbean and Europe. At EIA you become part of a tightly knit team, working in a supportive environment, dedicated to fulfilling our vision of more flights to more places.

Job Description

Reporting to the Vice President, Digital Strategy & Corporate Communications, the Manager, Communications is a member of the Digital Strategy & Corporate Communications Team. Being a strategic-minded, action-oriented individual with at least 7 years’ experience in corporate communications, this position is focused on helping the company and all SBUs build awareness and support for corporate initiatives, positions and customer-service programs. The Manager, Communications, develops short, medium and long-term communications plans and programs to reach key audiences, protect and enhance the corporation’s reputation and advance its brand image
among all customers, external stakeholders, media, public and Edmonton Airports employees.

•    Identify issues and develop strategies and tools to protect and enhance the corporation’s reputation and brand
•    Monitor and prioritize work flow and scheduling, supporting staff to proactively solve problems and seize opportunities. Multitask to respond to emerging priorities, and balancing workload to achieve longer term and ongoing results, work under pressure within specified timelines
•    Provide input to the Corporate Communications plans and directions, ensure an appropriate understanding of ERAA and Corporate Communications strategy throughout Communications and ensure on-going effective positioning and
appropriate relationships between other positions in Communications and in the rest of ERAA
•    Develop, implement and review stratum appropriate (3 - 12 month) business plan within the context of Corporate Communications business plan (including mission, vision, values, strategic positioning, operational plan and resource plan)
•    Ensure deliverables of direct report positions are aligned and integrated, stratum appropriate (1 day - 3 months) and include performance what-by-when metrics
•    Identify the necessary budget requirements for the provision of determining the key strategies, initiatives and services required to support the SBU and Corporate goals.
•    Create and manage a strong team of Stratum 1 employees, including determination of optimal numbers, recruitment, retention and development
•    Ensure the delivery of optimal results against appropriate performance metrics.
•    Assess message impacts through research methodologies and professional judgement
•    Develop, implement and review communications processes to ensure compliance to policies, standards, regulatory requirements and ensure mitigation of risks
•    Represent the company as a spokesperson when required, and oversee media response 24/7, 365 days per year Build and maintain professional relationships with the media
•    Direct a multimedia program that encompasses a wide variety of communications products, including social media, websites, presentations, video, print publications, news releases, articles, signage and banners
•    Proactively identify issues and develop strategies and tools to protect and enhance
the corporation’s reputation and brand. Maintain emergency response plans and systems, develop and deliver corporate-wide, timely, accurate customer and public messaging in emergency situations. Coordinate emergency response messaging with other Edmonton Airports ECC staff and airport partners such as the airlines, RCMP, Transport Canada and CATSA
•    Oversee and often participate in hands-on writing editing design direction, production and distribution of all communications materials
•    Oversee Community Investment Program and community engagement programs, ensuring Edmonton Airports is viewed as a valued community partner worthy of support
•    Direct the production and execution of the Edmonton Airports Annual Public Meeting
•    Direct the Community presentations program, ensuring Edmonton Airports informs, engages and consults key members of the community. Supervise the development of a consistent, strategic government relations program
•    Demonstrate a high performance, high discipline, safe, accountable, focused, innovative and achievement-oriented, helpful manner of working


•    A minimum of 7 years’ experience working in corporate communications
•    Professional experience in strategic-based communications and business strategy knowledge
•    Experience developing and delivering consistent, accurate, useful and on-brand messaging to customers, the public, media and other stakeholders
•    Skilled in employee recruitment, retention, performance and evaluation, and development
•    Mediating inter-group relationships and conflict resolution
•    Experience managing communications during a crisis, providing timely and clear communications
•    Demonstrated ability to manage employees on a daily basis to ensure objectives are achieved within set timelines
•    Demonstrated capability to manage budgets, monitor expenditures and to provide financial reports
•    Successful candidate must have the ability to obtain and maintain airport security clearance

Additional Information

1 Full-Time, Permanent; Poster #2018-69

REPORTS TO:        Director, Corporate Communications & Creative Services

BAND:                    Excluded

SALARY:                Commensurate with experience

POSTING DATE:     December 07, 2018 (Internal/External)

CLOSING DATE:     January 09, 2019 @ 5:00 pm (Internal), or until a suitable candidate is found (External)