IT Support Engineer (MS365)

  • Full-time
  • Department: Operations

Company Description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. 

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We have a comprehensive portfolio of technology products and services that gives our partners the competitive advantage to build bigger and more successful businesses by providing their customers with the best solutions and customer experience possible. 

We value diversity and inclusivity above all else, creating an environment where our team members can be their whole selves, every day. We believe that by embracing different perspectives and backgrounds, we can truly make a difference and shape a better future.

Are you ready to join us in our mission to supercharge UK business growth through technology enablement?

Job Description

  • Department: IT Services
  • Salary: up to £32,000 per annum D.O.E + Comprehensive benefits package
  • Location: Hybrid (Aligned to our Hull office, expectation for 3 days a week in the office)

About the Team

The support team is an integral part of the IT Services department, responsible for end user support, device configuration and ensuring that users have access to the systems and resources they need to carry out their role. It is a multi-disciplined team that works closely with the other teams in the IT Services department as well as all users across the wider business.

About the Role

This is a hands on, varied role offering the successful candidate the opportunity to work with all stakeholders across the business, very much in a value-add capacity. As well as providing general support, the role will provide a 2nd line escalation point for Microsoft 365 related incidents and requests that cannot be resolved by 1st line personnel. It will also take a lead in developing our usage and capabilities with Autopilot and InTune.

Key Responsibilities & Accountabilities

  • Responsible for the continued development and improvement of our system imaging and management using Autopilot and InTune
  • Responsible for Microsoft 365 related support incidents and requests escalated from the rest of the team.
  • Troubleshooting and resolving hardware and software related tickets both in person and remotely
  • Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system.
  • Contribute effectively to the establishment and maintenance of the IT departmental knowledge, documenting clear instructions and known fixes.


  • Proven experience in an IT Support or Service Desk role.
  • A good technical knowledge of modern computer operating systems.
  • Experience in administering a Microsoft 365 tenant including Entra, Exchange, SharePoint and Teams Admin Centres.
  • Experience in deploying and managing end user devices using Windows AutoPilot and Microsoft Intune.
  • Any relevant Microsoft 365 Certifications are desirable, especially MS-900, MD-100/101

Additional Information

Firstly, we believe in giving you the freedom to be yourself. Say goodbye to rigid dress codes and embrace your individuality. We encourage you to be yourself at work, allowing you to thrive in an environment that celebrates your uniqueness.

We believe in equality and diversity. As an equal opportunities and disability confident employer, we encourage applications from all eligible candidates, regardless of their background. We embrace diversity and believe that a rich variety of perspectives strengthens our team and leads to greater innovation. 

If you've read our advert and it has sparked your interest in joining the Giacom team, but you're still unsure if it's the ideal fit for you, don't hesitate to apply expressing your interest. We would be delighted to hear from you and have a conversation about all the exciting opportunities we have to offer. Your exploration of possibilities starts with reaching out to us, and we can't wait to connect with you.

And the Giacom benefits…?

From 25 days of holidays, to a pension plan, we've got you covered. And here's a special treat – you'll enjoy an additional day off around your birthday.

We care about your well-being and engagement. That's why we have a dedicated team focused on ensuring your well-being and satisfaction at work. We want you to feel supported and empowered every step of the way.

Recognition is important to us. We believe in acknowledging your hard work and achievements. That's why we organise team and industry events to celebrate your successes and foster a sense of camaraderie among our team members.

We also provide an Employee Assistance Programme, helping you maintain your well-being and providing support when you need it. Professional development opportunities are available to help you achieve your personal goals, and we even offer eye care vouchers and discounted Medicash membership.

So, if you're looking for a rewarding career with a market leader that values you and provides a range of incredible benefits, look no further. Join us at Giacom and embark on a journey of personal and professional growth. Take the first step by applying today and discover the exciting opportunities that await you.

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