Product Owner

  • Full-time
  • Department: Platform Product Management

Company Description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. 

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We have a comprehensive portfolio of technology products and services that gives our partners the competitive advantage to build bigger and more successful businesses by providing their customers with the best solutions and customer experience possible. 

We value diversity and inclusivity above all else, creating an environment where our team members can be their whole selves, every day. We believe that by embracing different perspectives and backgrounds, we can truly make a difference and shape a better future.

Are you ready to join us in our mission to supercharge UK business growth through technology enablement?

Job Description

  • Department: Platform Product
  • Salary: up to £50,000 D.O.E + Comprehensive benefits package
  • Location: Hybrid Working - Expectation to be in the office when required.

Role Overview

The primary purpose of the Product Owner role is to define the functionality required for one or more products. The Product Managers will define and manage the product roadmaps with the Product Owners providing detailed knowledge about specific areas of the products.

A Product Owner should have a product definition or business analysis background. A Product Owner must be able to define a forward view of what the products should be in the future, understanding the customer domain rather than defining what a customer requires today.

A Product Owner must define functional changes in a detailed and systematic manner, this will include writing User Stories and defining Information Models.

The product owner should be an excellent communicator, able to collaborate and negotiate with stakeholders at all levels. Actively seeks feedback, gathering and evaluating ideas and opinions, using a positive approach to inspire and enthuse users of the product.

Responsibilities & Accountabilities

  • To research and analyse detailed aspects of a assessing any capability gaps domain (competitors/ customer needs) and identifying future growth opportunities that add value to the commercial proposition as directed by a Product Manager.
  • Ability to conceptualize a business or technical solution, leveraging colleagues and partners.
  • The ability to ensure a consistent whole product while defining individual parts.
  • Responsible for defining and owning the detailed product definition, producing the User Stories, non-functional requirements (security, resilience, etc) and information models.
  • Creating & Innovating. Produces new ideas, approaches, or insights; Creates innovative products or designs; Produces a range of solutions to problems; Seeks opportunities for organisational improvement; Devises effective change initiatives.
  • Be responsible for conveying market needs to the team by refining the backlog based on business value
  • Assess value, develops cases, and prioritize stories, epics and themes to ensure work focuses on those with a maximum value that are aligned with product strategy.
  • Be accountable for the independent delivery of value to customers and stakeholders by ensuring that the right product is defined, prioritised, and built
  • Communications with stakeholders including business managers, and the engineering teams to ensure the features are agreed and all parties are aware of progress.
  • Responsible for preparing and delivering product presentations that showcase the product capability and demonstrate new ideas and features to stakeholders.
  • Attend all Sprint planning sessions, stand-ups, and retrospectives for teams they are the Product Owner of.
  • Ensures traceability of requirements to deliverables


  • Creative thinker with the ability to communicate clearly with technical and non-technical people who may or may not know the domain concerned.
  • Worked as a product owner in large complex product that was launched successfully and achieved on its ROI metrics
  • Decisive, with a preference for data-driven decisions
  • Strong analytical, problem-solving, and conceptual skills
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of customers, executives, managers, and subject matter experts
  • Exceptional writing skills with an ability to define functionality without ambiguity.
  • Excellent organizational and time management skills
  • An ability to own a deliverable, ensuring exceptions are managed as they occur.

Additional Information

Firstly, we believe in giving you the freedom to be yourself. Say goodbye to rigid dress codes and embrace your individuality. We encourage you to be yourself at work, allowing you to thrive in an environment that celebrates your uniqueness.

We believe in equality and diversity. As an equal opportunities and disability confident employer, we encourage applications from all eligible candidates, regardless of their background. We embrace diversity and believe that a rich variety of perspectives strengthens our team and leads to greater innovation. 

If you've read our advert and it has sparked your interest in joining the Giacom team, but you're still unsure if it's the ideal fit for you, don't hesitate to apply expressing your interest. We would be delighted to hear from you and have a conversation about all the exciting opportunities we have to offer. Your exploration of possibilities starts with reaching out to us, and we can't wait to connect with you.

And the Giacom benefits…?

From 25 days of holidays, to a pension plan, we've got you covered. And here's a special treat – you'll enjoy an additional day off around your birthday.

We care about your well-being and engagement. That's why we have a dedicated team focused on ensuring your well-being and satisfaction at work. We want you to feel supported and empowered every step of the way.

Recognition is important to us. We believe in acknowledging your hard work and achievements. That's why we organise team and industry events to celebrate your successes and foster a sense of camaraderie among our team members.

We also provide an Employee Assistance Programme, helping you maintain your well-being and providing support when you need it. Professional development opportunities are available to help you achieve your personal goals, and we even offer eye care vouchers and discounted Medicash membership.

So, if you're looking for a rewarding career with a market leader that values you and provides a range of incredible benefits, look no further. Join us at Giacom and embark on a journey of personal and professional growth. Take the first step by applying today and discover the exciting opportunities that await you.

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