Senior Business Analyst

  • Full-time
  • Department: Platform Product Management

Company Description

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. 

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We have a comprehensive portfolio of technology products and services that gives our partners the competitive advantage to build bigger and more successful businesses by providing their customers with the best solutions and customer experience possible. 

We value diversity and inclusivity above all else, creating an environment where our team members can be their whole selves, every day. We believe that by embracing different perspectives and backgrounds, we can truly make a difference and shape a better future.

Are you ready to join us in our mission to supercharge UK business growth through technology enablement?

Job Description

  • Department: Platform Product Management
  • Salary: up to £55,000 per annum D.O.E
  • Location: Hybrid - Leeds

Role Overview

The Platform Product Management (PPM) team is composed of Platform Product Managers, Product Owners, and Business Analysts. Our primary responsibility is to define and steer the development of Giacom's technology and software platform, with a central focus on enhancing our partners' experience in all aspects of our operations.

We are currently embarking on a substantial and high-paced business transformation initiative, which is fundamentally rooted in our software platforms and systems.

In the role of a senior Business Analyst, you will collaborate with key stakeholders, subject matter experts in the business, and our implementation partners on various projects. Your primary objective is to deliver both the new architectural framework and projects that align with our growth objectives.

Responsibilities & Accountabilities

  • Lead initiatives aimed at researching, analysing, and assessing requirements and processes to facilitate quantifiable, organization-wide transformation
  • Provide strong leadership, coaching, and mentorship to fellow members of the PPM team, fostering their professional development and enhancing overall team performance
  • Participate in community of practice activities for Product Owners and Business Analysts to exchange ideas, share experiences, and acquire knowledge from your peers
  • Support Product Managers with competitor analysis, generating insights for new features that enhance the platform roadmaps
  • Collaborate closely with the Product Design team to ensure the delivery of an exceptional portal experience for our Partners
  • Work with Engineering teams throughout the development process, overseeing requirements as they progress through the development lifecycle
  • Develop comprehensive documentation for the final solutions


  • Proven experience in a business analysis role within a technology or software development setting, along with a track record of working in an Agile environment
  • Proficient in offering guidance and support to team members in a coaching or mentoring role to enhance the overall competency of the team
  • Exceptional oral and written communication skills, with the ability to succinctly explain complex subjects and a demonstrated history of adjusting communication style based on the audience
  • Proven experience in maintaining professional interactions with a diverse group of executives, managers, subject matter experts, and offshore teams
  • Capability to work independently, take proactive initiatives, and operate with minimal supervision
  • A demonstrated track record of managing multiple project deliverables concurrently, with the ability to prioritize workload effectively to meet established deadlines
  • A keen eye for detail
  • Proven experience in the entire analysis and project life cycle, including standard analysis deliverables
  • Demonstrated experience in leading and delivering analysis to support business changes, whether in large or small change initiatives
  • Evidence of writing user stories and acceptance criteria
  • Knowledge and experience in documenting and modelling business processes using various tools and techniques.
  • Demonstrated experience in executing extensive digital transformation initiatives, encompassing a combination of in-house and Commercial Off-The-Shelf (COTS) solutions
  • Proficient in Atlassian suite of products (eg Jira and Confluence).

Additional Information

Firstly, we believe in giving you the freedom to be yourself. Say goodbye to rigid dress codes and embrace your individuality. We encourage you to be yourself at work, allowing you to thrive in an environment that celebrates your uniqueness.

We believe in equality and diversity. As an equal opportunities and disability confident employer, we encourage applications from all eligible candidates, regardless of their background. We embrace diversity and believe that a rich variety of perspectives strengthens our team and leads to greater innovation. 

If you've read our advert and it has sparked your interest in joining the Giacom team, but you're still unsure if it's the ideal fit for you, don't hesitate to apply expressing your interest. We would be delighted to hear from you and have a conversation about all the exciting opportunities we have to offer. Your exploration of possibilities starts with reaching out to us, and we can't wait to connect with you.

And the Giacom benefits…?

From 25 days of holidays, to a pension plan, we've got you covered. And here's a special treat – you'll enjoy an additional day off around your birthday.

We care about your well-being and engagement. That's why we have a dedicated team focused on ensuring your well-being and satisfaction at work. We want you to feel supported and empowered every step of the way.

Recognition is important to us. We believe in acknowledging your hard work and achievements. That's why we organise team and industry events to celebrate your successes and foster a sense of camaraderie among our team members.

We also provide an Employee Assistance Programme, helping you maintain your well-being and providing support when you need it. Professional development opportunities are available to help you achieve your personal goals, and we even offer eye care vouchers and discounted Medicash membership.

So, if you're looking for a rewarding career with a market leader that values you and provides a range of incredible benefits, look no further. Join us at Giacom and embark on a journey of personal and professional growth. Take the first step by applying today and discover the exciting opportunities that await you.

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