Product Support Specialist

  • Full-time

Company Description

We are a global distributor of distributor of low voltage smart building systems for forward-thinking businesses. Our products are used by commercial and residential builders in the US. We’re poised for growth and are looking for some talented people to join our team.

Job Description

You are a gifted low voltage professional with a knack for figuring out how things work. You enjoy talking thru a technical glitch over a cup of coffee and helping even the novice facility manager through the finer points of changing their configuration. Your thirst for knowledge makes you the envy of your household – everyone comes to you when something doesn’t work.

• Responding to pre-sales inquiries in order to assess the customer’s equipment requirements

• Assisting the field team with installation and configuration of all components via phone/email support

• Providing post-sales technical support and training when needed

• Documenting inquires, support tickets and enhancement requests as input to the product development lifecycle

• Offering your spare hand to test and validate new features and product releases

Qualifications

• Education and aptitude in mechanical or electrical engineering

• An insatiable curiosity for how mechanical devices work and an interest in software-controlled devices

• Experience as a low voltage technician; video security, alarm, access control 

• A friendly, outgoing communication style who enjoys sharing knowledge with others

• Positive mental attitude – your glass is always half full

• Interest, passion and maybe some experience with responsive design, mobile applications

• Ability to multi-task and switch priorities as needed

• Goal oriented – and driven to meet deadlines

Additional Information

And what you’ll enjoy as a member of the team:

•A competitive compensation plan 

•An ego-free zone so you can do your best work

•The opportunity to contribute to a wildly fun and disruptive technology 

Goldstone Partners is helping this market leader find some unique talent who wants to be part of an amazing team. Please send your resume to us at success'at'goldstonepartners.com. Principals only please. Unfortunately, we are unable to support relocation or sponsorships at this time.