In 2015, iAdvize came fifth in Great Place To Work’s ranking of companies with less than 500 employees. We also received a special prize for the most « innovative and fun-loving » company.

But what do we do at iAdvize?

iAdvize is a conversational commerce platform. We enable businesses to improve online customer service and boost commerce sales by providing their customer support agents with a user-friendly solution. With iAdvize, companies can also connect their brand advocates with their websites visitors enabling them to chat in real-time.

We work with companies such as Air France, BMW, House of Fraser, The Kooples and Monster WW; 2,500 websites worldwide use iAdvize.

What’s the story?

In 2010, Julien Hervouët and Jonathan Gueron set out on a mission to add a human touch to online customer service. They founded iAdvize and today, the startup has become the leading real-time customer engagement platform in Europe. Today, 180 people, from 12 different countries work for iAdvize in Nantes, just 30 minutes away from the French Atlantic coast.

If you decide to work for our London office, you'll be joining a welcoming and driven team. You will also be working with the Customer Success team based in Nantes.

Consequently, you will travel to France on a regular basis to get to know your colleagues, be emerged in the iAdvize culture and receive the training you need to succeed. 

Working closely with the sales team based in London, the customer success team based in France, you will be responsible for ensuring that our new and existing clients receive premium customer service.

• Proactively manage & nurture a portfolio of assigned, existing enterprise customers.

• Create and deliver world class enterprise experience for iAdvize customers.

• Provide strategic marketing consulting.

• Produce and deliver executive level presentations.

• Manage projects on a detailed level.

• Close renewal business on a monthly, quarterly & annual basis, meeting or exceeding quota.

• Develop pipeline and close new add-on sales within our existing customer base.

• Experience of working in a customer centric environment preferably in digital marketing, analytics, customer success, account management, consulting

• Sales experience is a distinct advantage.

• Experience in a SaaS environment a preference but not a pre-requisite.

• Previous experience with customers developing value based strategies leading to successful software implementation, adoption & demonstrable positive commercial outcomes.

• Leadership, strong work ethic, ability to work independently, self motivated, and team oriented.

• Understanding of software, marketing, and analytics terminology, strategies, and concepts.

• Capable of managing fast paced situations in a dynamic environment.

• Excellent communication (written and oral) and organisational skills a must.

• Ability to negotiate contracts a distinct advantage.

• Ability to positively motivate and influence internal teams to drive customer success.

• Positive, winning attitude.

for more information about iAdvize : 

https://www.facebook.com/iadvize.france

http://www.iadvize.com/en/

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iAdvize is an equal opportunity company