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Customer Support and Account Manager - Social Media Startup in Sacramento

Sacramento, CA

Company Description

iSnap is growing fast as a premiere social presense/marketing startup based in Sacramento.  For those motivated self starters looking for a serious challenge, a professional environment to push their skills, and want to do something that touches millions of people, please send your resume to: dat@isnap.com.  Along with your resume, provide a brief summary of why you want to work at iSnap and why you would be a good fit.  To learn more about iSnap, visit www.isnap.com/corporate.  Ultimately we are looking for people that understand what it takes to build a successful company, and have the tenacity to make it happen!  

Job Description

Customer Support

 

  • Provide world-class 1st and 2nd level phone support for our product, services, network/internet connectivity, and general computing.
  • Build training material, create videos, write/maintain articles and documentation for our knowledge base.  Provide product and services training to new and existing customers.
  • Able to periodically take calls off hours and during weekends
  • Proactive support, monitor the health of our network of devices and work with customers to make sure their unit is operational.

 Account Manager

 

  • Continue building relationships with current customer base
  • Look for opportunites to expand/upsell and provide additional value
  • Relay customer feedback and requests to the team
  • Help train customers to understand our product and services to use to their full potential
  • Work with our customers in various ways to make sure they are ultimately successful!

Qualifications

  • Empathetic and personally caring to customer.  Beyond the technical aspects, making sure their customers are successful and well taken care of.
  • Highly independent.  Sees opportunities to expand, fix problems and make improvements without being told to do so.
  • Ability to work with others in different job functions and domains.
  • Fast learner and highly adaptable in a open environment.
  • Aggressive in making sure things get done and quickly, not afraid to ask questions and push to get what they need.
  • Organized, able to priortize and self manage

Additional Information

All your information will be kept confidential according to EEO guidelines.