iSnap is growing fast as a premiere social presense/marketing startup based in Sacramento.  For those motivated self starters looking for a serious challenge, a professional environment to push their skills, and want to do something that touches millions of people, please send your resume to: [email protected].  Along with your resume, provide a brief summary of why you want to work at iSnap and why you would be a good fit.  To learn more about iSnap, visit www.isnap.com/corporate.  Ultimately we are looking for people that understand what it takes to build a successful company, and have the tenacity to make it happen!  

Customer Support

• Provide world-class 1st and 2nd level phone support for our product, services, network/internet connectivity, and general computing.
• Build training material, create videos, write/maintain articles and documentation for our knowledge base.  Provide product and services training to new and existing customers.
• Able to periodically take calls off hours and during weekends
• Proactive support, monitor the health of our network of devices and work with customers to make sure their unit is operational.

 Account Manager

• Continue building relationships with current customer base
• Look for opportunites to expand/upsell and provide additional value
• Relay customer feedback and requests to the team
• Help train customers to understand our product and services to use to their full potential
• Work with our customers in various ways to make sure they are ultimately successful!

• Empathetic and personally caring to customer.  Beyond the technical aspects, making sure their customers are successful and well taken care of.
• Highly independent.  Sees opportunities to expand, fix problems and make improvements without being told to do so.
• Ability to work with others in different job functions and domains.
• Fast learner and highly adaptable in a open environment.
• Aggressive in making sure things get done and quickly, not afraid to ask questions and push to get what they need.
• Organized, able to priortize and self manage

All your information will be kept confidential according to EEO guidelines.