iSpace is a global services company focused on outsourcing, consulting and staffing. Over the last decade, we have helped numerous corporations and institutions reach their business objectives and IT goals.

iSpace services are centered in three areas - IT Outsourcing, IT Staff Augmentation, and Business Process Outsourcing. Our team of seasoned professionals based in the United States and India focus on providing results, driving innovation and affecting outcomes. Our clients have come to rely on our expertise, our commitment to quality, customer service and our innovative approach to problem solving to help create sustainable value for their customers and shareholders.

Specializing in Healthcare, Entertainment, Automobile and Financial Services, we work with Fortune 1000 companies throughout the United States. Our commitment to customer satisfaction is reflected in the fact that over 90% of our client base have remained with us for over 5 years.

Position: AirWatch Mobile Device Management (MDM) Administrator/ Engineer

Duration: 7 Months

Location: Torrance CA

Summary:

Our Client is seeking a Mobile Device Management (MDM) Administrator to design and support hardware, software, and cloud services to help deploy, manage, track, and audit mobile devices. The MDM Administrator will act at the Teir-4 level and is responsible for system architecture, tracking, and troubleshooting mobile devices and administering the AirWatch cloud environment for our business units. This individual manages, maintains supports, troubleshoots and optimizes the mobile cloud environment, its related mobile devices, and suggests adjustments and new system designs for future needs. The Mobile Device Administrator ensures that all mobile devices and activations are in compliance Client’s policies and procedures.

Responsibilities:

• Responsible for tracking of device inventory in the MDM cloud environment and performing audits of the AirWatch system.

• Telephone, e-mail and on-site problem diagnosis and resolution.

• Systems Administration of the MDM AirWatch cloud.  

• Administering and maintaining of the AirWatch Installation and configuration systems at Client with level 4 support. Be a mentor and work with other vendors and on-site vendors that support the MDM, Microsoft Office 365, and telecommunication systems.

• Enforce mobile device policies and procedures in the MDM AirWatch environment.

• Provide support for loading commercial off-the-shelf and in-housed develop mobile applications into the AirWatch application catalog and help deployment of those applications.

• Liaison with Client’s business units and AirWatch consultants for installations, deployments and, troubleshooting of new AirWatch releases and also evaluate new OS mobile device releases for IOS, Android, and Windows.

• Respond to requests from internal and authorized external business units in a timely manner.

• Prioritize and execute tasks in a time-sensitive environment.

• Ability and desire to conduct research and resolve tickets from the end user community for mobile device issues and new products.

• Work with a team of engineers to plan, design, develop, build and deploy new MDM solutions.

• Interface with the Microsoft Office 365 cloud with ActiveSync in the current AirWatch cloud and support the development of new MDM non AirWatch solutions.  

Requirements/Experience:

• AirWatch Professional Certification preferred + minimum four years of relevant work experience with mobile devices.

• Microsoft Office 365 MCSA certification preferred

• Knowledgeable in managing iOS and Android devices

• Experience Windows server 2008/2012 installation and maintenance

• Three years of AirWatch MDM administration and support.

• Excellent teamwork, time-management and organizational skills.

• Intermediate Microsoft SQL and PowerShell skills required.

• On-call and available to independently monitor requests after-hours/weekends.

• Perform other duties as deemed necessary and assigned by the customer and management

• Strong interpersonal skills and problem-solving abilities.

7 Months