Technical Support Specialist (Hardware/Software)

  • Full-time

Company Description

Jeron is a dynamic organization that sets the standard for excellence with our products. Jeron is a leading manufacturer of communication systems for the healthcare, education, and security markets with an extensive base of distributor partners and installed facilities. Based in Chicago, Jeron has provided communication solutions since 1965. Today, we continue to design and deliver state-of-the-art products. It's our passion for perfection—our tenacity in applying our unparalleled expertise to creating innovative products—that sets us apart. When you join Jeron, you become part of a team that is driven to exceed expectations and add real value to the lives of people who use our products.

 

Jeron is a stable company with a long history that offers a challenging, fast-paced environment with people who have a passion for what they do. Our team designs and manufactures Jeron's innovative products on-site at our facility on the North Side of Chicago.   We are committed to customer excellence and strive to be the employer of choice in our industry.

 Our Company is planning to Move our operations to Niles, IL before the end of 2015.

Job Description

  • Provide technical support via telephone/email for IP based Nurse Call hardware & software
  • Daily communication with national technology partners
  • Occasional travel required to provide on-site commissioning of Jeron systems with our partners
  • Assist with technical training at corporate facility for distributor certification

Qualifications

  • 3+ years of related hardware technical support and IP network experience required
  • Excellent time management skills
  • Proficiency in computing skills, including Windows and MS Office
  • Ability to work in a fast-paced team environment is essential, with a high degree of flexibility and tolerance of change
  • Excellent problem solving and hardware troubleshooting skills with attention to details
  • CompTIA Network+ Certification
  • Background in Nurse Call, Intercom/Telephony, Access Control or Fire systems preferred
  • Bachelor’s Degree in Electrical Engineering and/or Computer Science

Additional Information

Candidates should submit their resume and cover letter via online application process to be considered for the position.

Jeron, an equal opportunity employer, offers a competitive compensation program and robust benefits package.

 

EEO/M/D/F/V