Business Operations Associate

  • Full-time

Company Description

Based in downtown San Francisco, we are Line2, an innovative cloud phone service that lets you talk, text and do business on any mobile device, from anywhere in the world. 

We’re seeking a hard-working Business Operations Associate that has excellent attention to detail, is high integrity and comfortable working in unclear and ambiguous situations

This person will focus on all things operations for Line2 including fraud prevention, compliance, billing, carrier operations, vendor management, and anything else needed to take the Company to the next level. We are a phone service for small business and our operations must be first-class; no detail is too small to ensure timely and reliable service.


Job Description

Billing

● Work with finance, accounting, and business intelligence to audit invoices, payments and credit charges  

● Act as a major stakeholder in billing operations for internal customers, working with operations, development, product, and customer service to ensure billing operations excellence  

Fraud Prevention

● Identify both active and potential abuse of our systems and products and work with billing operations and finance to limit credit card fraud

● Follow best practices for both telecommunications and recurring subscription businesses

Compliance

● Work with internal stakeholders and outside entities to ensure compliance with legal and contractual requirements

● Research as necessary to identify planned services that may conflict with these requirements, and to provide suggestions on how to bring those services into compliance

● Work with outside legal counsel to review legal and compliance documents 

● Assist with subpoena responses and other information requests from legal entities

Carrier Operations

● Assist carrier operations in delivering reliable, high-quality voice and messaging services to our customers

● Work with existing service providers to lower pricing and improve service levels

● Establish relationships with new providers to offer additional products or services

All of the above

● With knowledge of Microsoft SQL, assist in developing or improving the tools used to carry out your assigned responsibilities

● Line2 is a start-up, and this candidate must be willing to do what’s necessary for the Company to be successful; Operations will often be asked to do things outside their scope of responsibility and it’s important to be open to taking on new challenges to improve the business.

Qualifications

● 2 to 5 years of experience in Operations, Finance, Management Consulting, Strategic Planning, or Project Management 

● College degree or relevant operating experience in telecom, technology, business services, or military

● You’re self-motivated, hungry for a challenge, and looking to make an immediate impact

● You’re operationally driven and have a career goal within the areas of business operations, billing / payments, fraud prevention, or compliance

● Capacity for creative problem solving and strategic thinking

● SQL - Ability to write and execute complex SQL queries to extract data from a variety of internal sources and communicate with other business units

● Strong proficiency in Excel including pivoting capabilities – VBA macros a plus

● Familiarity with SQL Server Reporting Services

● Excellent leadership, strategic planning and team building skills

● Ability to immerse oneself to understand problems and propose solutions

● Strong interpersonal and communications skills, experience in effectively communicating key data, including presentations to senior management, board, investors and prospective partners  

● Experience in integrating systems and operations

● Line2 is a start-up so this isn’t a turnkey role; we’re looking for an entrepreneurial-minded and high-energy person to add value across the organization.  

Additional Information

Line2 is a cloud phone service that adds a second line to your mobile phones, tablets and computers with the simplicity of an app.