Line2 provides the most affordable, easy to use, modern communications solution for independent professionals and small teams. Line2 was the first cloud-based phone system built and optimized for the mobile work environment with full-featured calling services and robust messaging. Line2 works on existing devices, including smartphones, tablets, desktop computers, and laptops, eliminating the need for new hardware and timely and costly set-up. Visit Line2.com to learn more.

We are seeking an Account Success Specialist to join our quickly growing team in San Francisco. This role is vital to achieving our revenue and retention goals. In this role, you will be an instrumental part of the sales and services team. We’re looking for an energetic, hard-charging, go-getter who can’t wait to develop quality relationships with customer’s, on-board them so our product becomes engrained in their business and contribute to revenue growth through product adoption and customer retention.

WHO YOU ARE

You are a support- and sales-minded, hard worker who is able to build trust, solve problems, and ensure client’s goals are exceeded. You have at least 2 years of experience servicing clients as well as growing revenue with existing clients. You are open to the adventure and uncertainty that a start-up brings, and ready to shift gears at any time. You are sharp, detail-oriented, competitive, yet the ultimate team player.

WHAT YOU’LL BE DOING

● Support the sales team by acting as the primary point of contact for setting up larger accounts after an account is sold.

● Act as an intermediary between sales and account management setting up accounts and passing them to Account Management to be serviced in perpetuity.

● Develop processes to streamline account setup including, but not limited to, process enhancements, user training videos, setup guides, and tutorials.

● Hold daily and/or weekly webinars for multiple end users covering an assortment of topics around the product and service including, but not limited to, account setup, software implementation, porting, and configuration.

● When needed act as a liaison with Customer Support to solve end user’s problems to ensure needs are met.

● Work with other departments including support, marketing, product, and sales to assist in identifying ways in which Line2 can better support accounts as well as increase the revenue and retention.

● High-energy, self-motivated, and great attention to detail.

● Entrepreneurial and willing to do the little things to be successful.

● Minimum 2 years of experience in technology sales, account management, and/or support - SaaS, mobile apps, subscription services, etc.

● Confident public speaker. You can also small talk, interview and negotiate.

● Desire to advance and dedicated. Your career is JUST getting started, but you have the desire to learn the market and make your mark.

● Exposure to mobile apps, SaaS technologies, and understand what drives small business decisions.

● Prior experience using CRM (Salesforce, Sugar, ZOHO, etc), Email marketing tools (Mailchimp, Sendgrid, etc.) and other internal technology systems.

● Excellent writing and communication skills.

● Deep engagement in the sales, strategy development and marketing of an entrepreneurial company.

● Work with customers on a product you will use every day.

● Flexible working environment.

● Great location in downtown San Francisco - easy access by BART, Muni or Caltrain.

● Work with an amazing team. We’re seasoned startup veterans and great human beings.

● 15 Days of paid vacation.

● Full health, dental and vision benefits.