Partnerships Support Coordinator

  • Full-time

Company Description

Lyst is a technology platform that revolutionizes the way people shop for fashion. We connect millions of consumers globally with the world’s leading fashion designers and stores, giving them a simpler, more engaging and more effective shopping experience. Lyst has grown over 300% every year since launch in 2011 and has raised over $60M from top-tier investors including Accel, DFJ, Balderton and the teams behind LVMH, Michael Kors and Oscar de la Renta.

Job Description

We are now looking to hire a Partnerships Support Coordinator to join the Partnerships team in New York. You will be part of the team that is responsible for developing and managing relationships with fashion brands and retail partners, and you will work on solving any technical issues our partners might be facing, coordinating internal resources, and maintaining our external FAQ materials, which relate to common support issues.

As part of your role, you will:

  • Optimize our internal and external documentation and processes surrounding a host of products (mainly regarding support issues/common requests from partners).
  • Gain a deep understanding of partner performance on Lyst via analytics and data to optimise performance.
  • Liaise between partners and the tech team to report and track issues through resolution.
  • Take on new projects, which can sometimes involve quickly researching to become a subject matter expert while seeing things through to completion.

Qualifications

To be successful in this role, you will have to:

  • Enjoy talking about technical concepts and be comfortable explaining how Lyst works to a wide range of audiences (technical knowledge is not essential because you will have the opportunity to learn and develop in this area).
  • Empathize with our partners and quickly grasp the issues they’re facing.
  • Be a problem-solver.
  • Love constantly learning about a changing technical product.
  • Be personable, approachable, and work well within a fast-paced team.

Additional Information

All your information will be kept confidential according to EEO guidelines.