March Vision Care, Inc.

March Vision Care is a Knox Keene licensed, vision care plan managing and providing vision care programs for health plans, HMO’s and the business community; currently serving over 5 million members nationwide. We have a commitment to excellence for all facets of our vision benefit programs. March Vision Care’s mission is to be an active partner in improving health through high quality affordable vision care that focuses on early detection, education, and management through innovative, member-oriented solutions.

- Provide support to LOR’s in receiving and entering all inbound lab order requests.

- Provide guidance to LOR’s on resolving inaccurate or incomplete lab orders.

- Reset benefit accumulators and system indicators for lab order process.

- Make outbound calls to obtain necessary information from providers to complete lab orders.

- Track and resolve patient supplied frame lab orders requests.

- Act as a liaison between provider, member and lab for all lab order processing.

- Act as a liaison between lab, Database Management, and IT for all EDI lab order processing issues.

- Serve as SME on MARCH lab order process and optical industry standards.

- Participate in design and UAT of lab order module enhancements and updates.

- Participate in implementation of new optical labs including testing and configuration of frame kits and lens options in relation to health plan requirements.

-Follows and supports the guidelines set by the department and organization to ensure overall goals are met.

- Maintains minimum department production and quality standards.

- Fosters interpersonal relationships, showing empathy and understanding towards staff, protecting individual self-esteem.  Understands own impact on others; interacts effectively with peers and supervisors.

- Any other assigned duties as delegated by management.  

- High school diploma, general education degree or equivalent

- ABO or NCLE Certification

- Minimum 3 months experience working as a license Optician. Preferably one (1) to two (2) years of call center experience or retail experience working in a vision center or private practice.  Preferably one (1) to two years of EDI Transaction or Healthcare Software System Configuration experience.

- Working knowledge of Lab Order values (Spheres, Cylinders, Axis and Prisms)

-Working knowledge of Lab Order materials (Polycarbonate, Photochromatic, Plastic...etc...)

- Working knowledge of CPT, ICD-9 Coding, medical terminology, and HCFA 1500 claim formats

- Working knowledge CMS (HCFA) and DMHC guidelines

- PC proficient in a windows environment

- Intermediate ability in Microsoft Office Applications (Excel, SQL etc)

- Good to excellent communication skills

- Strong organizational and prioritization skills

- Able to represent the company in a positive manner

- Ability to retain composure in stressful situations

- Ability to identify confidentiality and its requirements (i.e., HIPAA)

- Strives to be a team player

- Ability to read with attention to detail

Do you possess the strategic, conceptual and creative thinking skills necessary to out-perform your job description? If you have an open mind and a true passion for our organization's mission and can execute numerous projects simultaneously under deadline pressure, MARCH VISION CARE, a rapidly growing health care provider located in West Los Angeles, offers the daily rewards and challenges associated with a fast-paced, cutting-edge organization.  We offer a pleasant working environment and a competitive compensation/benefits package.  Take advantage of a great location and pleasant team atmosphere that fosters creativity, where your input can have a profound effect.  Are you ready to become a part of the MARCH success?

For consideration please visit our website at www.marchvisioncare.com, select the position you are interested in, and click "I'm Interested" and upload an up-to-date version of your resume.

Internal candidates should also follow-up with the Human Resources department.

March Vision Care, Inc. is an equal opportunity employer who employs individuals based on job-related qualifications regardless of race, religion, sex, national origin, age, disabilities, or any basis prohibited by law. Our business supports a drug free work environment, which requires pre-employment drug screening.  We also conduct thorough background investigations and all positions require skill assessment tests.