March Vision Care is a Knox Keene licensed, vision care plan managing and providing vision care programs for health plans, HMO’s and the business community; currently serving over 6 million members nationwide. We have a commitment to excellence for all facets of our vision benefit programs. We offer a fun, fast-paced and modern work environment.

March Vision Care’s mission is to be an active partner in improving health through high quality affordable vision care that focuses on early detection, education, and management through innovative, member-oriented solutions.

Provides assistance to the call center manager in managing the day to day operations of the call center. Leads by example when providing assistance, resolutions and follow-through to customers with inquires related to claims, eligibility and benefits. Additional duties are listed below.

• Assist department manager in managing Customer Service Representative performances to meet department standards and goals.  
• Monitor call and representative performance via recorded calls and side-by-side monitoring.
• Coach and provide constructive feedback to representatives
• Responsible for call center staffing throughout the day including breaks and lunches.  
• Identifies opportunities for department improvement and makes recommendations to department manager.
• Trains new and existing staff on departmental policies and procedures.
• Acts as a liaison between customer service and other departments.
• Assigns special projects to team.
• Answers incoming calls and makes follow up calls to customers.

• Licensed optician, ABO/NCLE certified is REQUIRED.
• High School Diploma or equivalent is required.
• 1-2 years of Customer Service Supervisor experience (required) in a managed healthcare environment (preferred).
• 2-3 years customer service experience in a managed health care setting (medicaid/medicare) preferred.
• Bilingual (fluent) in SPANISH is a plus.
• Prior vision experience preferred.
• Provider and member grievances and appeals experience a plus.

Do you possess the strategic, conceptual and creative thinking skills necessary to out-perform your job description? If you have an open mind and a true passion for our organization's mission and can execute numerous projects simultaneously under deadline pressure, MARCH VISION CARE, a rapidly growing health care provider located in West Los Angeles, offers the daily rewards and challenges associated with a fast-paced, cutting-edge organization. We offer a pleasant working environment and a competitive compensation/benefits package. Take advantage of a great location and pleasant team atmosphere that fosters creativity, where your input can have a profound effect. Are you ready to become a part of the MARCH success?

For consideration please visit our website at www.marchvisioncare.com, select the position you are interested in, and click "I'm Interested" and upload an up-to-date version of your resume.

Internal candidates should also follow-up with the Human Resources department.

March Vision Care, Inc. is an equal opportunity employer who employs individuals based on job-related qualifications regardless of race, religion, sex, national origin, age, disabilities, or any basis prohibited by law. Our business supports a drug free work environment, which requires pre-employment drug screening. We also conduct thorough background investigations and all positions require skill assessment tests. March Vision Care, Inc. is regulated by federal and state requirements, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA). All positions have an individual and company role and responsibility to maintain compliance with all applicable regulations.