Nexpro Personnel Services specializes in placing highly skilled office and light industrial employees with some of Minnesota's leading companies.

Job Description

Excellent and fun, growing company, with great career opportunities!!! Bright environment and great, upbeat team. The Company is a high growth, high-energy company that designs, markets and distributes the most popular cake decorations and bakery supplies in the bakery industry. Located in Anoka, MN we sell and distribute our products to all supermarkets, retail bakeries, ice cream stores, and directly to consumers throughout North America. 

The Technical Support Specialist, Level II acts as a liaison between Technical Support Specialists and Management, and acts as a resource to assist in the operation of the Specialty Department. This position works closely with Specialty Management to achieve individual, departmental and company objectives.

The Technical Support Specialist Level II provides outstanding technical support and customer service on all Specialty System platforms and applications to present and potential customers. This involves performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, resolving username and password problems and assisting with navigating around application menus.

Currently have 3 positions open for Bilingual Representatives and 1 position for non-bilingual Representatives.

Positions are TEMP-TO-HIRE

Essential Functions and Responsibility:

• Provide support via phone, email and internet regarding the Specialty Systems as required 40+ hours per week.
• Able to work a shift pattern, Monday to Friday, 10:15am-7:00pm and Saturday, 7am-2pm. Includes 1 day off mid-week.
• Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
• Verify and log customer information in the database as per defined standards.
• Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.
• Set-up new customer accounts
• Provide phone installation and training
• Assist with product and component testing as directed
• Stay current with system information, changes and updates
• Work collaboratively as part of a team to solve complex technical issues
• Act as a mentor to new employees and assist with the development of team members

Skills and Knowledge:

• Must be able to type at least 40 wpm
• Be able to function well in a team environment
• Must be familiar with internet and software applications
• Ability to learn and retain new information and concepts quickly
• Ability to diagnose and solve problems
• Must be able to meet deadlines and be flexible in working on multiple projects simultaneously with great attention to detail
• Strong interpersonal skills with the ability to relate to customers, peers, and management
• Must have effective verbal and written communication skills
• Well developed organizational skills and electronic filing systems required

Qualifications:

• High school diploma or equivalent
• Minimum of 5 years providing phone support or helpdesk support
• Knowledge and experience of customer service practices
• Strong knowledge of software applications including spreadsheet (Microsoft Excel), word processing (Microsoft Word), presentations (Microsoft PowerPoint) and e-mail (Microsoft Outlook)
• Strong knowledge of Microsoft Operating Systems
• Proficiency using PCs and Macs including, major browsers (IE, FF, Safari, Chrome) and other web-based applications

Qualifications (Desirable):

• Associates degree preferred
• Experience supporting “inkjet” based printing products a plus
• IBM System (AS/400) experience
• Experience using Content Management Systems (CMS) software
• Bilingual Spanish

All your information will be kept confidential according to EEO guidelines.

Nexpro Personnel Services
5353 Gamble Drive
St. Louis Park, 55416
United States

* No phone calls please