Nexpro Personnel Services specializes in placing highly skilled office and light industrial employees with some of Minnesota's leading companies.

Excellent and fun, growing company, with great career opportunities!!! Bright environment and great, upbeat team. 

The Technical Support Specialist, Level II acts as a liaison between Technical Support Specialists and Management, and acts as a resource to assist in the operation of the Specialty Department. This position works closely with Specialty Management to achieve individual, departmental and company objectives.

The Technical Support Specialist Level II provides outstanding technical support and customer service on all Specialty System platforms and applications to present and potential customers. This involves performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, resolving username and password problems and assisting with navigating around application menus.

Essential Functions and Responsibility:

Provide support via phone, email and internet regarding the Specialty Systems as required 40+ hours per week

Able to work a shift pattern, Monday to Friday, 10:15am-7:00pm and Saturday, 7am-2pm

Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner

Verify and log customer information in the database as per defined standards

Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding

Set-up new customer accounts

Provide phone installation and training

Assist with product and component testing as directed

Stay current with system information, changes and updates

Work collaboratively as part of a team to solve complex technical issues

Act as a mentor to new employees and assist with the development of team members

Currently have 3 positions open for Bilingual Representatives and 1 position for non-bilingual Representatives.

Positions are TEMP-TO-HIRE

Qualifications (Essential):

High school diploma or equivalent

Minimum of 5 years providing phone support or helpdesk support

Knowledge and experience of customer service practices

Strong knowledge of software applications including spreadsheet (Microsoft Excel), word processing (Microsoft Word), presentations (Microsoft PowerPoint) and e-mail (Microsoft Outlook)

Strong knowledge of Microsoft Operating Systems

Proficiency using PCs and Macs including, major browsers (IE, FF, Safari, Chrome) and other web-based applications

Skills and Knowledge

Must be able to type at least 40 wpm

Be able to function well in a team environment

Must be familiar with internet and software applications

Ability to learn and retain new information and concepts quickly

Ability to diagnose and solve problems

Must be able to meet deadlines and be flexible in working on multiple projects simultaneously with great attention to detail

Strong interpersonal skills with the ability to relate to customers, peers, and management

Must have effective verbal and written communication skills

Well developed organizational skills and electronic filing systems required

Qualifications (Desirable):

Associates degree preferred

Experience supporting “inkjet” based printing products a plus

IBM System (AS/400) experience

Experience using Content Management Systems (CMS) software

Bilingual Spanish

All your information will be kept confidential according to EEO guidelines.

Nexpro Personnel Services
5353 Gamble Drive
St. Louis Park, 55416
United States

* No phone calls please