VoIP Specialist

Clifton Park, NY

Company Description

Life at nfrastructure


At nfrastructure, we understand that our success results from our diverse workforce. In every nfrastructure office, you will find challenging projects and smart people with the potential to wow our customers. nfrastructure team members relish the freedom and support they receive to help our customers solve their most challenging problems and create the next generation of dynamic infrastructure solutions in an environment designed to foster collaboration, creativity, excitement and success.

The area: Managed Services
At nfrastructure, we continually look for ways to create sustainable value for our customers. We do that first and foremost by delivering unmatched performance to more than 150 large enterprises across North America. nfrastructure’s Managed Services Division embodies that pursuit. This new division is responsible for designing, building and operating the infrastructure that will support our managed services customers such as NYS DOT and the Research Foundation of SUNY. It will be responsible for managing and maintaining the new Cloudtricity environment, the planned desktop virtualization offering, and the new Oracle application environment, to cite a few. Similarly, Managed Services will be responsible for and providing these same managed services to our nployees as customers of the managed services division, from networking to desktops, from active directory to unified communications and everything in between. We are devoted to helping our clients find relevant solutions that meet their changing needs and to consistently exceed their expectations. So if you are proactive, motivated, organized, responsible – and able to work well in a fast-paced, team-oriented environment, Managed Services may be the right place for you.

Job Description

The area: Managed Staffing

At nfrastructure, we organize and change around our customers. nfrastructure’s Managed Staffing team embodies that pursuit.  We are devoted to helping our clients find relevant solutions that meet their changing needs and to consistently exceed their expectations.  In every customer location, you will find challenging projects and the opportunity to improve the way that they do business.  nfrastructure will continuously develop our services platform by hiring the most talented IT professionals to support our customers.  So if you are proactive, motivated, organized, responsible – and able to work well in a fast-paced, team-oriented environment, Managed Staffing may be the right place for you.

The role: VoIP Specialist

As the VoIP Specialist you will be responsible for planning, and implementing VoIP consulting engagements; set goals, monitor work, and evaluate results to ensure objectives and operating requirements are met and are in line with the needs and mission of the organization. Although the primary focus of this position is to implement and support VoIP installations, you may also be tasked with general network support and build-outs including security, routing, switching, wireless, and other network related duties.


  • Document and diagram system design/architecture
  • Define and develop uniform dial plan
  • Recommend administrative applications
  • Trunking - ISDN, SIP
  • Development of business continuity and disaster recovery plans
  • Hardware installation
  • Equipment configuration
  • Ongoing technical support
  • Troubleshooting
  • On-site off hours support



  • Prior technology VoIP implementation and support experience with Enterprise type accounts
  • Experience in design, implementation, maintaining and troubleshooting a CISCO VoIP environment.
  • Maintains data, voice or video network hardware and systems; investigates and resolves network and hardware matters of significance; researches, analyzes, isolates and resolves errors; assesses and updates older networks as needed and in accordance with specified plans.
  • Installs and maintains Voice facilities, including hardware, software, and system data for an enterprise network. 
  • Determines appropriate standard testing routines or scripts; may test various voice or data equipment such as routers, switches, hubs or optical equipment, or multi-function switches, end offices, signaling transfer points, voice mail, and call management system, etc. for maintenance.
  • Strong Understanding of VoIP concepts.
  • Experience with CISCO - such as switches, routers, firewalls, voice gateways, and Communications Manager.
  • Ability to lift 50 lbs. 

Additional Information

 About nfrastructure:

nfrastructure helps large enterprises design, build and operate mission-critical technology infrastructure. Combining proven methods and tools, world-class engineering talent, on-site technical service in every major North American market and tightly integrated low cost remote support, nfrastructure collaborates with customers to deliver sustainable disruptive value. With industry practices in public sector, financial services, retail, healthcare, technology, communications, public safety and energy, nfrastructure works with leading technology hardware and software vendors to provide comprehensive data center, network, security, unified communications, end-point, structured cabling, staffing and outsourcing solutions.

More information about nfrastructure can be found at www.nfrastructure.com

Apply for this job or another online today at www.nfrastructure.com/careers

nfrastructure is proud to be an equal opportunity employer; women and minorities are encouraged to apply for positions.