Candidate Experience

Hiring Success Glossary

The candidate experience starts with a job candidate’s very first exposure to a potential employer. It encompasses the entire journey from first touch to final point of rejection or job offer and hire.

When working on creating an exceptional candidate experience, consider the following areas:

  • Your corporate career site
  • The online job application process
  • Any communication from your applicant tracking system
  • Any communication from a Recruiter, Recruiting Coordinator, Talent Sourcer, Interview Team, or Hiring Manager.
  • The interview process
  • The welcome received from the company receptionist
  • Follow-up communication once interviews are completed
  • Rejection or job offer
  • Offer negotiation and acceptance
  • New hire on-boarding

Many problems with employee engagement and eventual turnover can be traced all the way back to failings in the initial candidate experience. Conversely, even rejected candidates can become external advocates for an employer when they feel respected by an exceptional candidate experience.

The most successful brands understand the importance of candidate experience and design their recruiting processes to treat candidates with the same level of consideration as they would for customers.

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