SmartRecruiters understands that people are the heart of an organization. That’s why we’ve built our modern Talent Acquisition Platform to help companies hire the best! As the hiring success company, we enjoy a collaborative office environment that’s business casual and dog-friendly. We understand that working hard means you should play hard too, that’s why we offer unlimited PTO, competitive salaries, generous equity, and health coverage. Enjoy catered meals, unlimited snacks, philanthropic activities, and much more. Needless to say, we make sure you’re taken care of.

Check out our DEMO here -> http://wi.st/294zm2I

SmartRecruiters is looking for a top-performing Customer Advocacy Specialist, focused on creating and maintaining the SmartRecruiters customer community. This role will report directly to the Vice President of Customer Success and will work across our Success and Marketing organizations. Success in this role will be achieved by building strong customer relationships, driving customer communication, and ultimately discovering SmartRecruiters advocates.

You will: 

• Own and execute of delivery of our Hiring Success Methodology i.e. You become our Hiring Success Guru
• Build and execute customer programs and content that help drive engagement, adoption, marketplace sales, and retention
  
• Own and drive customer communication programs such as customer webinars, customer newsletters, and other communication vehicles
• Plan and event manage customer group events such as Customer Advisory Board and Regional Customer Group meetings
  
• Maintain an active and engaged customer community
  

The ideal candidate for this position will be self-motivated, always looking for ways to take their programs to the next level, and a strong team player who takes great pride in the quality, precision, and measurable results of his/her work. Required experience and skills include:

• 7+ years of customer facing experience in customer success and/or marketing, experience in advocacy programs a plus, recruitment experience a double plus
  
• Excellent writing and communication skills
  
• Strong cross-functional stakeholder communications and engagement
  
• Strong relationship-building skills with customers
  
• Strong abilities in program development and management. The successful candidate can creatively address customer advocacy programmatic needs and can show measurable results
  
• Flexible, can-do attitude, with ability to thrive in highly dynamic environment
  
• Bachelor’s degree; MBA a plus
  

SmartRecruiters has transformed the hiring process by reducing the stress that comes along with attracting, finding, engaging, and hiring new talent. Leading enterprises like IKEA, Visa, Marc Jacobs, and Square have abandoned their outdated Applicant Tracking Systems (ATS), for our all-in-one platform. What once started as a freemium product, has now turned into the world’s fastest growing enterprise solution.

We are a fast growing, series C funded ($30M from Insight) start-up on a mission to IPO. If you're looking to surround yourself with bright and passionate individuals that drive you to be your best - you've found the right place! Our transparent and entrepreneurial environment allows you to feel supported, grow your career, and have fun along the way. Everyone is encouraged to be the CEO of their job. This empowers individuals to own their role and have the confidence to explore and implement new ideas. SmartRecruiters believes in promotion from within, so high performance leads to upward mobility.

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.