SmartRecruiters’ is a new driving force in the recruitment technology market and provides a modern Talent Acquisition Platform to find, engage and hire great talent. Atlassian, Ancestry.com, Marc Jacobs, Skechers, and Ubisoft are among the leading enterprises that have abandoned their legacy applicant tracking systems for this intuitive, powerful and complete enterprise suite. They are able to market and manage in transformative ways, including attracting top talent quickly and collaborating with hiring teams to vet and hire the best candidates. 

We are series C funded by top investors and are looking to take this company to IPO. If you're interested in working next to smart and extremely passionate individuals then you've found the right place. SmartRecruiters believes in fostering a transparent, entrepreneurial environment that will allow you to grow quickly while having fun along the way!

The SmartRecruiters demo can be seen here: http://wi.st/294zm2I

Job Description

The ideal candidate will have a passion for technology and enjoy interacting with our external customers. As the Application Support Lead, you will play an essential role in the success of our customer base by eliminating and crushing any technical obstacles that might prevent our customers from accomplishing their goals with our software platform; you are our frontline expert troubleshooting software related issues across the SmartRecruiters Platform. This position is customer facing and requires an individual with excellent, clear and concise communication skills. You will help customers handle technical issues involving SSO, APIs, and integrations. An individual with a passion for helping others, a natural problem solver, with prior technical support experience need only apply.

This person will be instrumental in driving the overall success of SmartRecruiters and ensure more people continue to be wowed and fall in love with SmartRecruiters.

You will:

• Use superior customer service skills by keeping a positive, caring, can-do attitude for our customers
• Assist customers to resolve SSO issues
• Work with integrations team to support integrations after go live
• Address and resolve customer concerns and issues in a timely manner
• Document all events and interactions in Desk & Jira by creating, tracking, and closing cases when issues are resolved
• Responsible for learning SmartRecruiters platform quickly and providing accurate information about them to our customers
• Independently collects and tracks information and details of the problem
• Troubleshoot customer issues using remote desktop software
• Interact with customers through phone and email to address and resolve concerns and issues
• Dedicate yourself to the success and satisfaction of our customers
• Attempt to resolve customer issues or escalate to advanced personnel if necessary
• Consistently ensures that business is conducted with integrity at all times and that behavior aligns with SmartRecruiters policies, procedures, and core competencies

• BA/BS or equivalent in Technology and/or related fields, or relevant work experience
• 2-4+ years of technical support experience
• Must have good working knowledge of Windows/Mac OS and its components
• Strong customer relations skills
• Strong written and verbal communication skills
• Capable of multitasking in a dynamic work environment
• Ability to be flexible in work schedule; including nights
• Strong knowledge of web-browser based technologies
• Experience with system networking, TCP/IP and DNS
• Experience with HRIS, CRM and / or ATS is a plus

Local San Francisco applicants only!

At SmartRecruiters, we’re transforming how great companies recruit and hire great talent. That’s why we recognize this as a clear opportunity to create a socially and economically important company.

Fortunately, we are well-funded from top investors, are values-driven, operate from cool offices South of Market in San Francisco, North of River in Krakow, London and Paris and offer terrific benefits, salary, and stock options.

But it’s not the benefits or perks that primarily attract the future teammates we’re looking to hire. It’s a shared belief in our mission, coupled with a desire to join similarly talented teammates to bring that mission to fruition. If that’s you, we can’t wait to meet.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We conduct business in an open floor plan with no personal office space so the noise level can be moderate at times, but it is great for working collaboratively.