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Pharmacy Technician

Cumberland, RI

Job Description

Responsibilities:

  • Customer service through telephone and email
  • Order initiation and review
  • Data entry
  • Third party resolution
  • Payment handling
  • Communicate with off-site fulfillment center(s)
  • Support field pharmacy operations
  • Customer issue resolution
  • Doctor calls
  • Support specialty programs.

 

Accountabilities:

  • Must ensure at all times that patient has a positive experience with pharmacy
  • Required to obtain accurate information for prescriptions
  • Required to resolve any and all third-party issues/transactions
  • Involvement with both inbound/outbound call center activities
  • Professional interaction with patients
  • Professional interaction with physicians and field personnel
  • Partner with Customer Care Agents on price quotes, product availability, generic availability, bill questions, etc.
  • Familiar with mail-order facility
  • Maintain patient confidentiality
  • Must be flexible and adaptive to support operations
  • Access, input, and retrieve necessary information using several applications

 

Competencies:

  • Effective verbal and written communication skills
  • Demonstrates attention to detail
  • Willing and enthusiastic about trying new approaches
  • Familiar with web site/e-mail applications and applicable MS Office applications
  • Must be flexible and adaptive to change in order to support operations
  • Excellent attendance and punctuality
  • Previous experience as Pharmacy Technician
  • Medical background or retail experience

 

Desirable

  • Bilingual in Spanish preferred

 

Qualifications

  • High School Diploma or GED equivalent required.

Additional Information


RI Pharmacy Tech license required and Cpht preferred.