Our client is an international well-established supplier of mail rooms and logistics solutions.

To support their ambitious midterm development plan, they are looking for their IT Support Manager APAC to be based in Singapore.

Report to: Managing Director APAC

General Description

• Lead and manage Internal Support, providing critical IT system support for the technical team and business for all APAC companies
• Understanding and management of IT hardware; software; people and processes to provide high quality technical support to the business
• Maintenance of software and infrastructure across multiple technologies and platforms
• Ensure communication on support and development activities between the different APAC countries and Global IT organization (in Europe)
• Off site and onsite support to APAC companies to solve application topics, assist in change of business processes or implementing new IT applications & functionalities

Tasks

• Providing Microsoft desktop and server support
• Solving IT System issues
• Training on and supporting the various IT systems/applications used
• Implementing new IT applications & functionalities as decided in the steering committee
• Analyzing and advising new IT applications
• Training and Support for ERP, CRM and other business applications
• Basic Firewall setup and management
• VPN setup and management
• Software license management
• Setting up and managing virtual servers
• Identifying and implementing solutions to future business requirements
• Direct contact with the Global IT staff to ensure operations of the local applications (cf. Online Services, Octopus, SAP links, Hyperion) and interfaces are fully supported
• Participation in the Company group activities related to definition, implementation and support of applications in the CRM and ERP areas at group level
• The job will require some travelling in the APAC region (10-20%) and sometimes in Europe (1 or 2 times a year)

Skills:

• A Bachelor’s degree in Management Information Systems, Computer Science, Business or related field with a minimum of 5-7 years professional experience in technology support operations, including experience troubleshooting and supporting database technology computer applications, CRM and ERP
• Experience in troubleshooting both hardware and Microsoft operating systems
• Demonstrated in depth knowledge of Microsoft Office applications
• Strong knowledge of ERP/CRM solutions (Netsuite is a plus) , a previous experience in implementing CRM/ERP applications is strongly appreciated
• Knowledge of database structures
• Business Intelligence (BI) reporting
• Programming experience is a plus

Personal:

• Strong communication both verbal and writing and networking skills
• Flexible
• Independent
• Taking the initiative/Pro-active
• Trustworthy
• Result and commercially driven
• Able to prioritize, coach and lead through consensus building
• Ability to function well under pressure
• Problem solving

Note that only short-listed candidates will be notified. Thank you for your understanding.