One of our clients, a very successful Company which produces and distributes bags, garments and fashion accessories is looking for a high potential to join them and help them put customer-centricity at the core of their business.

Putting the client at the heart of everything they do, defines our client’s vision. Timeo-Performance is helping them to recruit an exceptionally talented, bright, and driven Leader as their Head of Extreme Customer Centric.

• You will launch and create a sustainable Extreme Customer Centric concrete realization plan
• As a strong believer of Customer Centric, you will deliver concrete steps to implement and measure them
• Pragmatic, you will bring the concept into the whole company by collaborating with cross-functional departments in the whole company

• You have an outstanding customer-focus experience and a track record of improving the customer experience based on data analytics and customer feedback.
• You have demonstrated ability to work effectively across organizational lines to meet objectives, leading through influence where necessary.
• You are articulate and have excellent communication skills to deliver speeches in large audience and in front of different media
• You possess excellent interpersonal skills and you are able to listen and get feedback from employees, BC , members and end users in order to create program with impact
• You have demonstrated proven ability to design processes from the ground up as required in a new organization.
• You have a strong experience with performance metrics and process improvement, you are familiar with techniques like NPS to evaluate the progress of the ECC program performances.

Note that only short-listed candidates will be notified. Thank you for your understanding.