Services Terms

This language is applicable for the period beginning 3/1/2017

 

Package: SmartStart

SmartStart implementation include some or all of the following activities for up to 2 hours of consultant time:

– Strategic review of platform
– Contract management setup
– Marketplace Support

Consultant hours must be used within 30 days of execution of order form contract.  Period may be extended with written agreement between Customer and SmartRecruiters.  Additional hours may be purchased via a separate order form.

 

Package: SmartStandard

SmartStandard implementation include some or all of the following activities for up to 8 hours of consultant time:

– Strategic review of platform
– Career site setup consultation
– Contract management setup
– Marketplace Support
– Collaborate to create hiring process in system
– Project management support

Consultant hours must be used within 45 days of execution of order form contract.  Period may be extended with written agreement between Customer and SmartRecruiters.  Additional hours may be purchased via a separate order form.

 

Package: SmartPremium

SmartPremium implementation include some or all of the following activities for up to 16 hours of consultant time:

– Strategic review of platform
– Career site setup consultation
– Contract management setup
– Marketplace Support
– Future state process map consultation
– Collaborate to create hiring process in system
– Reporting and analytics dashboard review
– Project management support
– Data migration mapping
– General Admin training
– General Recruiter and Hiring Manager training

Consultant hours must be used within 45 days of execution of order form contract.  Period may be extended with written agreement between Customer and SmartRecruiters.  Additional hours may be purchased via a separate order form.

 

Package: SmartPlatinum

SmartPlatinum implementation include some or all of the following activities for up to 24 hours of consultant time:

– Strategic review of platform
– Career site setup consultation
– Contract management setup
– Marketplace Support
– Future state process map consultation
– Collaborate to create hiring process in system
– Reporting and analytics dashboard review
– Project management support
– Data migration mapping
– General Admin training
– General Recruiter and Hiring Manager training

Consultant hours must be used within 45 days of execution of order form contract.  Period may be extended with written agreement between Customer and SmartRecruiters.  Additional hours may be purchased via a separate order form.

 

Data Migration: Tier 1

Data Migration completed based on data provided by customer in one of the following formats: JSON, CSV, XLS.  The Tier 1 migration includes the following scope:

– Up to 500 candidates  
– Custom candidate mapping and import script
– Historic and active candidate import
– Resume/CV parsing
– 1 test import, 1 production import
– Requisitions and loading of additional attachments are not included

 

Data Migration: Tier 2

Data Migration completed based on data provided by customer in one of the following formats: JSON, CSV, XLS.  The Tier 2 migration includes the following scope:

– Up to 10,000 candidates and 500 jobs  
– Custom candidate and job mapping and import script
– Historic and active candidate and job import
– Resume/CV parsing
– 1 test import, 1 production import
– Loading of additional attachments are not included

 

Data Migration: Tier 3

Data Migration completed based on data provided by customer in one of the following formats: JSON, CSV, XLS.  The Tier 3 migration includes the following scope:

– Up to 50,000 candidates and 1000 jobs  
– Custom candidate and job mapping and import script
– Historic and active candidate and job import
– Resume/CV parsing
– 1 test import, 1 production import
– Loading of additional attachments are not included

 

Data Migration: Additional Attachments

Data Migration add-on to load additional attachments to candidate profiles in SmartRecruiters.  The migration is completed based on the data provided by the customer via shared folder, zipfile, stfp, or embedded in a JSON, CSV, XLS file.

 

Standard Training

Standard Training include some or all of the following activities for up to 5 hours of consultant time:

– Training plan consultation and approach
– Custom training scripts by role
– Web-based training sessions
– Custom job aids by role

Consultant hours must be used within 90 days of execution of order form contract.  Period may be extended with written agreement between Customer and SmartRecruiters.  Additional hours may be purchased via a separate order form.

 

Premium Training

Premium Trainings include some or all of the following activities for up to 10 hours of consultant time:

– Training plan consultation and approach
– Custom training scripts by role
– Web-based training sessions
– Custom job aids by role

Consultant hours must be used within 90 days of execution of order form contract.  Period may be extended with written agreement between Customer and SmartRecruiters.  Additional hours may be purchased via a separate order form.

 

Platinum Training

Platinum Training includes some or all of the following activities for up to 20 hours of consultant time:

– Training plan consultation and approach
– Custom training scripts by role
– Web-based training sessions
– Custom job aids by role
– Onsite training training sessions (expenses to be paid by customer)

Consultant hours must be used within 90 days of execution of order form contract.  Period may be extended with written agreement between Customer and SmartRecruiters.  Additional hours may be purchased via a separate order form.

 

Rockstar Recruiter Certification

SmartRecruiters Rockstar Recruiter Certification is a one day certification and test.  The scope of the training includes some or all of following:

– Onsite training (expenses to be paid by customer) or SR Certification event
– Job ad creation
– Reporting and analytics deep dive
– Candidate management best practices
– Mobile app review
– Test and certificate of completion  

 

Administrator Certification

SmartRecruiters Admin Certification is a two day certification and test.  The scope of the training includes some or all of following:

– Onsite training (expenses to be paid by customer) or SR Certification event
– Deep dive review of all possible Admin Configuration settings
– Configuration exercises and practice session
– Test and certificate of completion