Full commitment to your hiring success

Dedicated support, training and services to help you achieve your recruiting goals any day, any time

    • Atlassian
    • Ubisoft
    • Microstrategy
    • Skechers
Hiring Success Team

The SmartRecruiters Hiring Success Team makes optimization and efficiency a priority. We believe hiring great talent is critical to the success of every business. That’s why every customer has access to dedicated Client Success Experts, Training Managers, Implementation Specialists, and Priority Support services to help you achieve your recruiting goals any day, any time.

No question is too big, small or technical for our world class, global support organization. With 24/7 coverage around the world, SmartRecruiters brings hiring success strategy to your fingertips whenever you’re ready to start hiring.

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Do you have trouble with engagement and adoption on your current hiring platform? The SmartRecruiters Client Success organization specializes in product adoption, rollout strategy and process optimization for companies of all shapes and sizes.


Immerse yourself in Success Central and access a number of self-help resources created to keep you up-to-date on everything from online help tools to virtual trainings. In the event you need to reach out for additional assistance, our support teams are there to assist you via industry-leading response times.


Successfully learn and leverage the full value of the SmartRecruiters Hiring Success platform with access to ongoing consulting, training, and support resources. Our hands-on success management team provides advanced service level commitments to ensure customer support & service actions are aligned with your business objectives.


Leverage the power of the SmartRecruiters Hiring Success Methodology, designed to help our clients hire better talent, faster. Your designated Hiring Success team, including a Sr. Support Agent and Sr. Customer Success Manager, will provide 24hr/7day global support with industry leading SLAs, lightning fast response times, and proactive account management that align with your desired business objectives. This Senior team will help you drive maximum ROI while achieving Hiring Success.

Starting from the day you become a customer, our team of technical experts & certified project managers will help guide and enhance your SmartRecruiters experience through step-by-step configuration assistance, testing and integration assistance, and customized training for your hiring teams.

Our team of dedicated project managers will guide you through the SmartProcess to...

  • Design future state hiring process
  • Build your SmartRecruiters platform
  • Implement integrations and convert data
  • Adopt functionality and hiring process
  • Optimize your hiring success

For small to medium companies to help review future state hiring process and customize your SmartRecruiters platform. This package will help you hit the ground running.


For medium to large companies to design future state processes, configure your SmartRecruiters platform, and provide technical consultation. This package will re-energize your hiring process in a thoughtful and strategic way.


For enterprise companies, this package includes all the advantages of our Premium package along with an onsite consulting workshop to take your internal processes to the next level.

Custom Packages

For enterprise companies to design an implementation package to include customized project planning, partnership with third parties, and technical integration support.

  SmartStandard SmartPremium SmartPlatinum
Dedicated project management
Future state project design
Technical integration consultation available
Onsite workshop

SmartRecruiters is a Talent Acquisition platform to help you redefine your hiring process and recruitment marketing approach. Our personalized training programs provide you with the tools and all the guidance you need to lead your company to a new, modern way of recruiting and collaborating. Hiring Success is contagious! Become the hiring expert for your organization and take this modern approach to recruiting the best talent.

Training curriculum provides you use cases and hands on exercises to elevate your SmartRecruiters expertise. You will learn how to:

  • Create and distribute compelling job ads
  • Navigate the SmartRecruiters Marketplace for job distribution, behavioral assessments, background checks and more.
  • Manage candidates through your recruiting process and learn how to extend and edit offer letters.
  • Collaborate with the hiring team to select the best candidates.
  • Leverage customized scorecards to ensure effective interviews and reviews.
  • Measure your key hiring success metrics through reports and analytics.

This option is best for smaller hiring teams and organizations that are moving from a manual to automated process. The audience is a smaller more intimate opportunity and is a train the trainer approach. It includes access to a SmartRecruiters Training Specialist to help support recruiter and hiring manager training.


This option is best for small and medium organizations or large companies doing a phased launch that are looking for an iterative approach to rolling out training. Sessions are led by a SmartRecruiters Trainer and includes recruiter, interviewer, and hiring manager training.


This package is best for global organizations that are rolling out SmartRecruiters company wide. It includes a mix of onsite and web-based training facilitated by a SmartRecruiters training lead and has no limit on attendees.

Custom Packages

Contact Training and Education to learn more.

  Standard Premium Platinum
Training Specialist Support
Web Based
Recruiter Training
Hiring Manager Training
Reference Materials
Interviewer Training
Custom User Guides
On Site Training
Unlimited Attendees
Custom Product Guides
Subject Matter Expert In Depth Training

Rolling out a new recruiting platform is an excellent opportunity to redesign your recruitment process and bring efficiency through integration and simplification. Our add on workshops set customers up for success during or following their implementation and onboarding of the SmartRecruiters platform.

Process Design

Identify future state process improvements based on current state and SmartRecruiters software integration and learn about SmartRecruiters capabilities and how they integrate with their effective future state hiring process. This interactive, two day workshop helps you and your team build a clear base understanding of the hiring related processes and improve the efficiency and usage of the system.

Media Spend & Optimization

Optimize your recruitment marketing strategy to target and attract talent more efficiently. Evaluate your current efforts and ensure your spend matches your company/departments recruiting/hiring goals. SmartRecruiters will review and assess current spend across all departments, locations, and brands, and optimize use of that spend by way of different media options.

Adoption & Engagement

Get your entire organization using SmartRecruiters and enjoy the power of collaboration in a way you never experienced before. Dive into a toolkit that will help you and your team drive adoption and engagement during platform rollout and beyond. This strategic package provides you with the expertise and materials to optimize end user adoption of your new hiring strategy.

Analytics & Reporting

Understand the main hiring metrics you need to track and how to improve them. Work hand in hand with a Client Success Manager to define which insights your company needs and how our analytics support your business needs. Together we will build a set of custom reports for the metrics you want today, as well as strategize the needs of tomorrow.


Who should take this course?

SmartRecruiters is offering formal certifications to its Recruiting Rockstars. For clients that would like 1:1 time with our Training Team as well as our industry experts and sponsors, this is the gig for you! For new clients, this is an opportunity for you to hit the ground running! For existing clients, this is a chance for your Recruiters to get the confidence and system adoption they may be lacking. Send the whole team!

We will help you to achieve the ultimate hiring success by providing you the knowledge and power to know the ins and outs of your SmartRecruiters platform. This is your chance to shine!

One Day Certification:

  • Seven hour certification course (lunch included) (including certification test).
  • Certified Recruiting Rockstar Reward and Recognition.

What will you learn?

Certified Smart Recruiters are the ultimate power users of the SmartRecruiters platform. Participants in this program will become well versed in the functionality and best practices of SmartRecruiters.

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